Kim Pham
Happy Lamb
Rosemead,CA
12
years of professional experience
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Work History
Hostess
1 Year 5 Months- Greeted guests promptly and created welcoming first impression.
- Managed reservations, walk-ins, and waitlist flow efficiently.
- Coordinated seating with servers to balance dining room assignments.
- Answered calls and provided accurate information about menu and wait times.
Guest Service Representative
1 Year 10 Months- Managed luggage storage to ensure guest belongings were secure and accessible.
- Tracked inventory levels of supplies for front desk operations.
- Resolved customer complaints effectively to enhance guest satisfaction.
General Accountant
11 Months- Maintained fixed asset registers and monitored depreciation methods to ensure compliance with tax regulations.
- Assisted with the preparation of budgets and forecasts for various departments.
- Assisted in preparing budgets and forecasts, aiding departments in effective financial planning.
Accounting Associate
2 Years 3 Months- Aided development and implementation of accounting policies and procedures to ensure compliance and standardization.
- Conducted monthly account reconciliations for multiple client entities, ensuring accuracy in financial reporting.
- Assessed existing systems and processes to identify improvement opportunities and executed changes to enhance operational effectiveness.
Third Key Holder
10 Months- Compiled reports on sales activity, customer feedback, and other insights to inform business strategy.
- Enforced safety regulations to uphold a secure working environment for team members.
- Analyzed operational inefficiencies and implemented solutions to enhance process effectiveness.
Third Key Holder
1 Year 11 Months- Collaborated with management to develop targeted marketing campaigns that supported revenue growth initiatives.
- Coordinated with vendors to ensure timely product availability and adhere to delivery schedules.
- Guided customers in product selection and streamlined payment processing, returns, and exchanges.
Sales Associate
1 Year 9 Months- Conducted regular inventories to ensure optimal stock levels.
- Demonstrated product features and benefits tailored to customer needs.
- Assisted customers in selecting products based on sizing and styling preferences.
Skin Care Specialist
8 Months- Addressed customer inquiries promptly, enhancing overall client satisfaction.
- Handled customer inquiries promptly while displaying excellent customer service skills.
- Maintained comprehensive client records, ensuring accurate tracking of treatments and product preferences.
Education
Bachelor of Science - Accounting
Skills
Detail oriented
Reservation management
Phone etiquette
Exceptional communication
Cash handling experience
Detail oriented
Timeline
Hostess
Happy Lamb
05.2025 - CurrentRead More
Guest Service Representative
The Ritz-Carlton Hotel Company
05.2023 - 03.2025Read More
General Accountant
JW Marriott
06.2022 - 05.2023Read More
Accounting Associate
Pacific Clinics
03.2020 - 06.2022Read More
Third Key Holder
Lorna Jane
05.2019 - 03.2020Read More
Third Key Holder
Claire's Boutique
06.2017 - 05.2019Read More
Sales Associate
Forever 21
09.2015 - 06.2017Read More
Skin Care Specialist
The Face Shop
11.2014 - 07.2015Read More
California State University - Los Angeles
Bachelor of Science from Accounting
Read More