Kristi Kapano
Brea,CA
Summary
Organized and dedicated Woman with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hostess
The Derby Steakhouse
Arcadia, CA
09.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answer multiple phone lines
Administrative Assistant
Nichoel Ann
, CA
02.2021 - 12.2021
- Administrative Support
- Assisted with text message subscription management for 5-10 people
Server
Yard House
Brea, CA
06.2014 - 12.2019
- Customer Service; delivering kind and efficient service
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Team work in high volume environment
Instructor Apprentice/ Instructor
Club Pilates
Chino Hills, CA
03.2017 - 12.2018
- Customer service; kind and efficient service
- Clean and keep studio organized
- Answer phones, check members into classes, and handle email correspondence
- Sell studio merchandise, member packages and handle transactions
- Create lesson plans
- Teach private and group classes, Maximum of 12 people
Front Desk/Receptionist
The Circus Studio
Claremont, CA
03.2013 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Clean Studio
- Process payments
- Answer Phone
- Sell studio packages and products
Front Desk/Receptionist
Diversity Massage Spa And Wellness
Claremont, CA
06.2012 - 09.2013
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Process payments and manage money
- Clean Studio and Office Space
- Answer phones
- Manage vendors
- Manage Facebook and Website
Accountant Assistant/Pharmacy Assistant
Myra House HLC/Ecoterra Holistic Pharmacy
Claremont, CA
04.2012 - 10.2012
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Kept record of costs and profits from Farm
Education
Bachelor of Arts - Humanities And Social Sciences
California State University - Fullerton
Fullerton, CA2024
Associate of Arts - Kinesiology
Mount San Antonio Community College
Walnut, CA2018
Associate of Arts - Language Arts and Communication
Mount San Antonio Community College
2010
Skills
- Customer service professional
- Superior Organizational skills
- Sales Experience
- Team oriented
- Quick Learner and efficient
- Multitasker/ does well under pressure
- Experience with Adobe Illustrator, MAC , Trello, and Microsoft Programs
- Experience with Photography
- Empathetic
- Natural problem solving outlook
- Exceptional interpersonal communication skills
- Detail oriented
- Self-starter
- Personable and Friendly
- Multi-Line Telephone Systems
- Active Listening and Communication
Certification
- Karol Ritz, Professor/ Pilates Instructor at Mt.SAC, kritz@mtsac.edu
- Nichoel Ann, Personal Development Coach/ Aerialist , nichoel.ann@gmail.com
- Cody Niebling, Yard House Trainer/Server, Musician, (562)631-3084
- Dustin Nicolarson, The Derby Steakhouse, Owner
Timeline
Hostess
The Derby Steakhouse
09.2021 - Current
Administrative Assistant
Nichoel Ann
02.2021 - 12.2021
Instructor Apprentice/ Instructor
Club Pilates
03.2017 - 12.2018
Server
Yard House
06.2014 - 12.2019
Front Desk/Receptionist
The Circus Studio
03.2013 - 03.2014
Front Desk/Receptionist
Diversity Massage Spa And Wellness
06.2012 - 09.2013
Accountant Assistant/Pharmacy Assistant
Myra House HLC/Ecoterra Holistic Pharmacy
04.2012 - 10.2012
Bachelor of Arts - Humanities And Social Sciences
California State University - Fullerton
Associate of Arts - Kinesiology
Mount San Antonio Community College
Associate of Arts - Language Arts and Communication
Mount San Antonio Community College