KIM PHAN
Seattle,WA
Summary
Dedicated Social Services Director with a Bachelor of Arts in Sociology and over a year of ongoing clinical experience in a skilled nursing facility. Strong background in developing individualized care plans, providing counseling and crisis intervention, and collaborating with interdisciplinary teams to enhance resident care. Skilled in community outreach, regulatory compliance, and program development to promote resident well-being and quality of life.
Overview
5
5
years of professional experience
Work History
Social Services Director
Life Care Center Kirkland
02.2024 - Current
- Responsible for discharge planning for short term rehab residents
- Develop and collaborate with interdisciplinary team to form comprehensive care plans to ensure residents care needs
- Ensure compliance with all state and federal regulations related to social services in a skilled nursing facility
- Maintain accurate up to date assessments for social services
- Develop and maintain relationships with community organizations and resources to facilitate access to additional services for residents
- Collaborated with community organizations to expand access to essential services for vulnerable populations.
Social Services Assistant
Life Care Center of Kirkland
05.2023 - 02.2024
- Communicated with Director to formulate safe discharge planning for short term rehab patients
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and self sufficiency.
- Provided social work services, individual, and family therapy and referrals.
Abercrombie and Fitch brand rep lead
Abercrombie & Fitch
01.2020 - 12.2023
- Train and develop the team to ensure they have the necessary skills and knowledge to perform their duties effectively
- Monitor and manage the store's inventory to ensure availability of products for customers
- Oversee visual merchandising to ensure the store is well-presented and in line with the brand's standards
- Assist with customer service issues and ensure customer satisfaction
- Manage the store's budget and expenses to ensure profitability
Education
Bachelor's - Sociology
University of Washington
English program
University of Washington
Skills
- Crisis intervention techniques
- Leadership skills
- Emotional support
- Task management
- Written and verbal communication
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Case Management
Timeline
Social Services Director
Life Care Center Kirkland
02.2024 - Current
Social Services Assistant
Life Care Center of Kirkland
05.2023 - 02.2024
Abercrombie and Fitch brand rep lead
Abercrombie & Fitch
01.2020 - 12.2023
Bachelor's - Sociology
University of Washington
English program
University of Washington
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