Summary
Work History
Education
Skills
Additional Information
Timeline
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Kim Phillips

Pikeville,KY

Summary

Dynamic Office Manager with a proven track record at East Kentucky Eyecare, excelling in customer service and organizational skills. Enhanced team productivity through effective delegation and implemented a digital messaging platform, fostering communication. Skilled in financial record management and employee training, ensuring seamless operations and a collaborative work environment.

Work History

Office Manager

East Kentucky Eyecare
3469 North Mayo Trail
2001 - 2025
  • Handled sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
  • Delivered exceptional customer service by addressing client inquiries via phone and email.
  • Maintained accurate financial records through regular reconciliation of accounts payable and receivable.
  • Oversaw office inventory management, including ordering supplies and receiving shipments.
  • Enhanced team productivity by effectively delegating tasks and supervising daily workflows.
  • Facilitated recruitment processes, conducting interviews and onboarding new employees for seamless integration.
  • Acted as liaison between upper management and staff, promoting open communication to resolve issues.
  • Implemented centralized digital messaging platform to improve office communication.

Education

Betsy Layne High School
Stanville, KY
06.1996

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Scheduling
  • Staff management
  • Employee supervision
  • Conflict management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Staff training
  • Database administration
  • Workflow planning
  • Banking operations
  • Teamwork and collaboration
  • Team leadership
  • Schedule management
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer service management
  • Phone and email etiquette

Additional Information

I have worked in an Optometrist office for over 24 years. I am cross trained in all departments in the office.

Timeline

Office Manager

East Kentucky Eyecare
2001 - 2025

Betsy Layne High School

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