Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Poe

Philadelphia,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Arise
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Truck Driver

JP Mascaro And Sons
08.2022 - 01.2023
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups.
  • Operated with safety and skill to avoid accidents and delays.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

Delivery Driver

United States Postal Service, USPS
10.2021 - 08.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Care Manager

Synergy Home Care, Home Health Care
03.2017 - 08.2021
  • Assisted with daily activities, promoting independence and improving the quality of life for residents.
  • Maintained a safe and comfortable living environment for residents through regular inspections and necessary repairs.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each resident''s needs.
  • Enhanced resident satisfaction by promptly addressing and resolving concerns in a timely manner.
  • Provided support during emergencies, ensuring the safety of all residents while following established protocols.
  • Managed medication administration as needed, ensuring accurate distribution in accordance with prescribed instructions.

Patient Care Manager

Deer Meadows Nursing Home
04.2014 - 03.2017
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
  • Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Assessed clients and developed plans to meet needs.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.

Education

High School Diploma -

Olney Charter High School
Philadelphia, PA
06.1988

Skills

  • Paperwork Processing
  • Call Management
  • Report Generation
  • Consultative Sales
  • Client Transportation
  • Nutritional Planning
  • Mental Health Awareness
  • Activity Planning
  • Patient Transportation
  • Behavioral Management
  • Care Plan Assessment

Timeline

Customer Service Representative

Arise
02.2023 - Current

Truck Driver

JP Mascaro And Sons
08.2022 - 01.2023

Delivery Driver

United States Postal Service, USPS
10.2021 - 08.2022

Care Manager

Synergy Home Care, Home Health Care
03.2017 - 08.2021

Patient Care Manager

Deer Meadows Nursing Home
04.2014 - 03.2017

High School Diploma -

Olney Charter High School

Similar Profiles

CREATE PROFILE
Kim Poe