Kim Rickett
Killeen,TX
Summary
Proven Customer Service Representative at AAFES Exchange, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrated proficiency in customer relations and active listening, achieving efficient problem resolution and boosting repeat business.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
AAFES Exchange
06.1997 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
AAFES Exchange
09.1992 - 08.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier Team Lead
AAFES Exchange
02.1989 - 03.1992
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
French High School
Beaumont, TX05.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
AAFES Exchange
06.1997 - Current
Customer Service Representative
AAFES Exchange
09.1992 - 08.1995
Cashier Team Lead
AAFES Exchange
02.1989 - 03.1992
French High School
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