Kim Riddle
Fort Oglethorpe,GA
Summary
Dynamic Customer Service Representative with a proven track record at Family Medical Care Plan, excelling in problem-solving and critical thinking. Demonstrated expertise in data entry and customer relations, significantly enhancing customer satisfaction. Skilled in handling complex issues, ensuring resolutions that benefit all parties. Committed to excellence, with extensive call center experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Family Medical Care Plan
Rossville, GA
01.2021 - 08.2024
- Eligibility and benefits
- Claims processing
- Assist members incoming calls
- Manged voice mails and returned calls
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
BCBST
Chattanooga, TN
03.2020 - 09.2020
- Communicated via telephone to members,vendors,and medical providers
- Provided excellent customer service
- Verified that claims processed and paid correctly for members and providers pre the request
- Assist with processing claims for Medicare Advantage and Supplemental Plans
- Assist with all overtime requested to assure that members were taken care of
- Assist providers and members with appeals.
- Worked weekends and nights when needed
Education
Associate of Science - Business
Georgia Northwestern Technical College
Rome, GA06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Family Medical Care Plan
01.2021 - 08.2024
Customer Service Representative
BCBST
03.2020 - 09.2020
Associate of Science - Business
Georgia Northwestern Technical College
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