Kim Robinson
Baltimore,MD
Summary
Dynamic leader with proven expertise in shipping procedures and exceptional team leadership, honed at Amazon and Target. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team performance and operational efficiency. Skilled in staff development and complex problem-solving, adept at driving results and fostering inclusive, high-achieving teams.
Overview
20
20
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
2010 Broening Highway, Baltimore, Maryland 21224
02.2022 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Picked and packed order items.
Assistant Manager
Variety Wholesalers (Roses)
5100-A Sinclair Lane Baltimore, Maryland, 21206
10.2017 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Team Leader
Target
1330 Martin Blvd, Middle River, Maryland 21220
05.2005 - 09.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Paul Laurence Dunbar
1400 Orleans Street, Baltimore, Maryland 2123106-1989
Skills
- Shipping procedures
- Returns handling
- Loading and unloading
- Shipping and receiving
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Customer Fulfillment Associate
Amazon
02.2022 - Current
Assistant Manager
Variety Wholesalers (Roses)
10.2017 - 01.2022
Team Leader
Target
05.2005 - 09.2017
High School Diploma -
Paul Laurence Dunbar