Summary
Overview
Work History
Skills
Organizations
Timeline
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Kim Ruthe

Freeport,IL

Summary

Skilled Credit/Collection/Research Specialist with 25 years of experience in the daily collections of high-volume accounts receivable departments. Adept in managing all customer disputes and resolving discrepancies. Proficient in developing internal reports to capture data for reporting and monthly close activities.

Overview

27
27
years of professional experience

Work History

AGM/Sales Manager

Hampton Inn
Freeport, IL
01.2024 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented proposals to potential clients.
  • Responded to customer inquiries and resolved customer complaints in a timely manner.
  • Generated reports of weekly, monthly, quarterly sales activity.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.

Research Specialist

Newell Brands Inc.
Freeport, IL
01.2013 - 09.2023
  • Notify customers of delinquent accounts in attempt to collect outstanding amounts
  • Handle credit card issues, process payments, and research fraudulent charges
  • Liaise with management to identify issues attributing to account delinquency and discuss solutions to improve cash flow
  • Outline key research in documents, spreadsheets, and reports

Front Desk Associate

Fitness Lifestyles of Freeport
Freeport, IL
04.2019 - 04.2022
  • Answered telephones and greeted visitors to assist and answer questions
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Explained policies and procedures to visitors
  • Scheduled and confirmed appointments

Outbound Call Team

Newell Brands Inc.
Freeport, IL
01.2009 - 12.2012
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections
  • Established long-lasting relationships with new and existing customers through warm, personable, knowledgeable phone interactions
  • Provided timely, courteous, and knowledgeable responses to information requests

Credit Collections Specialist

Newell Brands Inc.
Freeport, IL
07.1997 - 12.2008
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with complex individuals
  • Processed payments over phone and set up recurring drafts
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue

Skills

  • Data collection
  • Dependable Professional
  • Friendly, positive attitude
  • Problem resolution
  • Organizational skills
  • Decision-making
  • Credit and Collections
  • Proficiency in SAP
  • Customer Research
  • Client Relationship Management
  • Exceptional multi-tasker

Organizations

  • Freeport Lincoln-Douglas Kiwanis Board of Directors
  • Freeport Lincoln-Douglas Kiwanis Youth Services Committee

Timeline

AGM/Sales Manager

Hampton Inn
01.2024 - Current

Front Desk Associate

Fitness Lifestyles of Freeport
04.2019 - 04.2022

Research Specialist

Newell Brands Inc.
01.2013 - 09.2023

Outbound Call Team

Newell Brands Inc.
01.2009 - 12.2012

Credit Collections Specialist

Newell Brands Inc.
07.1997 - 12.2008

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Kim Ruthe