Kim Sanders
Prather,CA
Summary
Dynamic professional with a proven track record in operations management and customer relations. As Owner of Twisted Concessions, I enhanced brand visibility and trained staff in food safety. Previously, as a Passenger Service Supervisor at Alaska Airlines, I resolved complex passenger issues, boosting satisfaction and team productivity. Skilled in relationship building and marketing strategies.
Overview
27
27
years of professional experience
Work History
Owner
Twisted Concessions
04.2006 - 10.2026
- Established operational workflows for food preparation and service efficiency.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Developed marketing strategies to enhance brand visibility during local events and festivals.
Passenger Service Supervisor
Alaska Airlines
09.1999 - 04.2006
- Resolved passenger issues and complaints to enhance customer satisfaction.
- Supervised and managed a team of 250 agents during shifts.
- Conducted annual performance evaluations for agents to enhance team productivity.
- Ensured timely departures of aircraft within designated concourse.
Education
High School Diploma -
Norwalk High School
NorwalkSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
Timeline
Owner
Twisted Concessions
04.2006 - 10.2026
Passenger Service Supervisor
Alaska Airlines
09.1999 - 04.2006
High School Diploma -
Norwalk High School