Kim Sanders
Prather,CA
Summary
Dynamic professional with a proven track record in operations management and customer relations. As Owner of Twisted Concessions, I enhanced brand visibility and trained staff in food safety. Previously, as a Passenger Service Supervisor at Alaska Airlines, I resolved complex passenger issues, boosting satisfaction and team productivity. Skilled in relationship building and marketing strategies.
Overview
27
27
years of professional experience
Work History
Owner
Twisted Concessions
Clovis, CA
04.2006 - 10.2026
- Established operational workflows for food preparation and service efficiency.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Developed marketing strategies to enhance brand visibility during local events and festivals.
Passenger Service Supervisor
Alaska Airlines
Seattle, WA
09.1999 - 04.2006
- Resolved passenger issues and complaints to enhance customer satisfaction.
- Supervised and managed a team of 250 agents during shifts.
- Conducted annual performance evaluations for agents to enhance team productivity.
- Ensured timely departures of aircraft within designated concourse.
Education
High School Diploma -
Norwalk High School
NorwalkSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
Timeline
Owner
Twisted Concessions
04.2006 - 10.2026
Passenger Service Supervisor
Alaska Airlines
09.1999 - 04.2006
High School Diploma -
Norwalk High School