Kim Thorstensen
Townsend,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced professional with over 10 years of experience in Customer Care. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Nashua Eye Associates
Nashua, New Hampshire
04.2024 - Current
- Completed relevant insurance and other claim forms.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Protected patients by observing strict HIPAA guidelines.
- Communicated with patients with compassion.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
Communication Specialist
Solutions Health
Nashua, NH
08.2017 - Current
- Answer all incoming calls for the hospital, provide after-hours answering service for affiliated medical practices, receive and activate emergency hospital codes, front desk duties, greeting and assisting all patients, visitors and staff with directions and general inquiries
EDI Specialist
Logix Health
Bedford, MA
12.2012 - 07.2014
- Transmitted records and files to customers efficiently to maintain operational timelines
- Tracked files from origin to destination and troubleshot errors
- Ran, reviewed and submitted daily reports using [Software]
- Carried out day-day-day duties accurately and efficiently
Payroll And EDI Specialist
Medical Healthcare Solutions
Andover, MA
10.2010 - 12.2012
- Created and maintained EDI files
- Transmitted records and files to customers efficiently to maintain operational timelines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Ran, reviewed and submitted daily reports
Customer Service And Field Coordinator
Comast
Malden, IL
10.2000 - 07.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Described product highlights and benefits to help guide purchasing decisions
- Directs successful execution of the field workforce function to include routing of work, disposition of work, building quota, quota adherence
- Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the Field Technicians
Education
High School Diploma -
Burlington High School
Burlington, MANo Degree - Medical Billing And Coding
The Salter School
Tewksbury, MASkills
- Call Answering and Routing
- Telephone Etiquette
- Visitor and Customer Relations
- Answering service paging
- Call Transfers
- Hospital Front desk reception
- Epic, Infinity, Allscripts, Word, Excel, Promptly
- Directing Callers
- Computer skills
Timeline
Medical Receptionist
Nashua Eye Associates
04.2024 - Current
Communication Specialist
Solutions Health
08.2017 - Current
EDI Specialist
Logix Health
12.2012 - 07.2014
Payroll And EDI Specialist
Medical Healthcare Solutions
10.2010 - 12.2012
Customer Service And Field Coordinator
Comast
10.2000 - 07.2009
High School Diploma -
Burlington High School
No Degree - Medical Billing And Coding
The Salter School