Kim Vidovic-Dye

Assist in all areas of commercial loan production, operations and fulfillment.

Work with daily customer service needs.

Monitor credit relationships to ensure compliance and regulatory requirements.

Ensure that daily back-office processes are preformed timely and accurately in order to maintain our level of customer satisfaction. Manage deadlines and multitasking as needed.

• Conducted branch management and oversight of market area.
• Balanced daily cash and ATM, immediately documenting inaccuracies.
• Developed and implemented strategies to deliver quality customer service.
• Monitored performance and completed appraisals for direct reports.
• Reviewed new accounts for required documentation.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Complied with regulatory guidelines and requirements.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Maintained scheduling for main branch to keep shifts appropriately staffed.

• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Cultivated strong customer relationships by providing tailored advice and services.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Maintained customer records and updated account information.
• Reconciled customer accounts and balanced daily transactions.