Kim Walden
Retail
Spring Hill,FL
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Store operations Exceptional leader Outstanding communication skills Conflict resolution skills Team-oriented Recruiting and interviewing Retail inventory management MS Office proficient
Overview
29
29
years of professional experience
Work History
Real Estate Agent
Re/Max Marketing Specialist
Trinity , FL
02.2022 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media and real estate guides.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Communicated with clients to understand property needs and preferences.
Real Estate Agent
Tropic Shores Realty
Spring Hill , Fl
06.2017 - 02.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Collected fees and documented payment processes for property transactions.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Represented buyers and sellers of developed and undeveloped properties.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
Store Manager
Peebles
Gallipolis, Ohio
08.2010 - 11.2013
- Worked closely with the district manager to formulate and build the store brand
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Analyzed marketing information and translated it into strategic plans
- Trained staff to deliver outstanding customer service
- Trained all new managers on store procedures and policies
- Completed weekly schedules according to payroll policies.Fulfilled customer shipping needs using UPS and USPS methods
- Determined staff promotions and demotions, and terminated employees when necessary.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.
Store Manager
Fashion Bug
Gallipolis, Ohio
04.1993 - 08.2013
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Opened a new store location and assisted in recruiting and training new staff
- Reorganized the sales floor to meet company demands
- Stocked and restocked inventory when shipments were received
- Determined staff promotions and demotions, and terminated employees when necessary .Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
Education
High School Diploma - undefined
Point Pleasant High School
1170 Muscovy dr - undefined
Kimberly Whalen
Skills
Merchandising operations
Process and procedure development
Merchandising
Staff training/development
Employee scheduling
Budget development
Effective leader
Delegation
Inventory management
Product development
Relationship building
Coaching and mentoring
Recruitment
MLS expert
[StateFlorida ] Association of Realtors
Marketing and promotions
Sales closing
Appraisal procedures
Buyer contracts
Market monitoring
Property assessments
Comparative market analysis
Property tours and inspections
Timeline
Real Estate Agent
Re/Max Marketing Specialist
02.2022 - Current
Real Estate Agent
Tropic Shores Realty
06.2017 - 02.2022
Store Manager
Peebles
08.2010 - 11.2013
Store Manager
Fashion Bug
04.1993 - 08.2013
High School Diploma - undefined
Point Pleasant High School
1170 Muscovy dr - undefined
Kimberly Whalen