Michelle Mirco
Los Angeles,CA
Summary
Versatile sales and customer relations professional with extensive experience in luxury retail, aesthetics, fitness and real estate industries. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams
Beverly Hills, CA
08.2022 - Current
Aesthetic Coordinator
Skin Play
West Hollywood, CA
02.2022 - Current
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Maintained master schedule and set up appointments.
- Oversaw technical, operational, clerical and customer service support activities.
Front Desk Manager
Equinox
Beverly Hills, CA
06.2018 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Prepared weekly employee work schedules for team members.
Aesthetic Medical Assistant
Next Health
Los Angeles, CA
10.2020 - 03.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Seasonal Assistant
Gucci
Los Angeles , CA
11.2020 - 02.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with team to provide effective assistance for specific aspects of business operation.
- Sales and Operations Assistance
Sales Supervisor
Michael Kors
Los Angeles, CA
05.2015 - 11.2020
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Built and maintained rapport with store personnel to effectively meet company and client objectives.
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
MBA - International Business & Marketing
Canisus College
Buffalo, NY05.2018
Bachelor of Science - Health & Wellness, Exercise Science
Canisius College
Buffalo, NY06.2016
Skills
- Adaptability and Flexibility
- Sales Promotion
- Articulate and Persuasive
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Retail Metrics and Goals
- Excellent Written and Verbal Communication
- Upselling Strategies
- Merchandise Receiving and Handling
- Retail Operations Management
- Sales and Promotions
- Luxury Retail
- Retail Merchandising
Certification
- Licensed California Real Estate Agent 2020-2024
- CPT - NASM Certified Personal Trainer
- CNC - NASM Certified Nutrition Coach
Timeline
Real Estate Agent
Keller Williams
08.2022 - Current
Aesthetic Coordinator
Skin Play
02.2022 - Current
Seasonal Assistant
Gucci
11.2020 - 02.2022
Aesthetic Medical Assistant
Next Health
10.2020 - 03.2022
Front Desk Manager
Equinox
06.2018 - Current
Sales Supervisor
Michael Kors
05.2015 - 11.2020
MBA - International Business & Marketing
Canisus College
Bachelor of Science - Health & Wellness, Exercise Science
Canisius College
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