Summary
Overview
Work History
Education
Skills
Timeline
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Kim Wright

Experienced Customer Service Rep
Newport News,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Turnkey Painting
Newport News, VA
05.2017 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Clear Images Cleaning
Newport News, VA
01.2012 - 05.2017
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Made outbound calls to obtain account information.

Wax Operator

Howmet Castings
Hampton, VA
12.2006 - 11.2011
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints concerning back engine parts for Boeing's 777 Airliner
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks concerning back engine part for Boeing's 777 Airliner

Education

Bachelor of Arts - Film And Television Writing

Regent University
Virginia Beach, VA

Skills

  • Typing Proficiency
  • Problem-Solving Abilities
  • Customer Service
  • Complaint Resolution
  • Proofreading
  • Adaptive Team Player
  • High-Energy Attitude
  • Active Listening

Timeline

Customer Service Representative

Turnkey Painting
05.2017 - Current

Customer Service Representative

Clear Images Cleaning
01.2012 - 05.2017

Wax Operator

Howmet Castings
12.2006 - 11.2011

Bachelor of Arts - Film And Television Writing

Regent University

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Kim WrightExperienced Customer Service Rep