KIMALA BAKER
Naples,FL
Summary
To obtain gainful employment in the Dental Secretarial field utilizing my training and education
Dental office professional with comprehensive experience in managing patient appointments, billing, and administrative tasks. Proven ability to maintain well-organized office and ensure positive patient experience through effective communication and problem-solving. Known for being reliable team collaborator, adaptable to changing needs, and committed to achieving optimal results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dental Secretary/Assistant
Bradley Piotrowski, D.D.S., M.S.D.
Naples, FL, USA
01.2007 - Current
- Handling patient reception
- Answering phones / Data entry
- Taking accurate and detailed phone messages
- Posting charges / Payments for both office visits and procedures
- Duplicating x-rays for insurance purposes
- Verifying benefits / Obtain pre-certification for procedures
- Schedule and confirm appointments
- Manage Patient Records
- Processing patient insurance
- Preparing written Business Communications
- Assisted in patient care by preparing examination rooms and sterilizing instruments.
- Supported dental procedures by anticipating dentist needs and providing necessary tools.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Certified Professional Service Representative
Gulf Coast Insurance Group
Naples, FL, USA
01.2007 - 12.2007
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Enhanced customer satisfaction by providing prompt and accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Secretary
Naples Medical Center
Naples, FL, USA
01.2000 - 12.2007
- Managed patient scheduling and maintained appointment calendar for efficient clinic operations.
- Coordinated communication between patients, physicians, and healthcare staff to streamline processes.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted in billing inquiries and insurance verification to facilitate timely payment collection.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Medicare Assistant
Associated Emergency Physicians Billing Service
Winfield, VI, USA
01.1999 - 12.2000
- Managed patient billing inquiries, ensuring accurate information dissemination.
- Streamlined claims processing procedures to enhance operational efficiency.
- Coordinated with healthcare providers to resolve billing discrepancies promptly.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
High School Diploma -
BARRON COLLIER HIGH SCHOOL
Naples, FL06.1989
No Degree - MEDICAL SECRETARY
PUTNAM COUNTY TECHNICAL CENTER
Eleanor, WV12.1999
Skills
- Dental terminology
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Billing procedures
- Appointment confirmation
- Dental radiography
- Accounts receivable
- Excellent multitasking capability
- Front office management
- Payment processing
EDUCATION
BARRON COLLIER COUNTY HIGH SCHOOL 1985-1989
PUTNAM COUNTY TECHNICAL CENTER, ELEANOR, WV 1999
Certification
DENTAL RADIOGRAPHER CERTIFICATE DR 130962
CERTIFIED PROFESSIONAL SERVICE REPRESENTATIVE 4-40 LICENSE (CPSR)
CPR HEALTHCARE PROVIDER
MEDICAL SECRETARY DIPLOMA
Timeline
Dental Secretary/Assistant
Bradley Piotrowski, D.D.S., M.S.D.
01.2007 - Current
Certified Professional Service Representative
Gulf Coast Insurance Group
01.2007 - 12.2007
Medical Secretary
Naples Medical Center
01.2000 - 12.2007
Medicare Assistant
Associated Emergency Physicians Billing Service
01.1999 - 12.2000
High School Diploma -
BARRON COLLIER HIGH SCHOOL
No Degree - MEDICAL SECRETARY
PUTNAM COUNTY TECHNICAL CENTER