KIMARAH CALDERON
Boca Raton
Summary
Detail-oriented Case Manager with 5+ years of experience coordinating care and managing client communications in high-volume settings. Expertise in documentation, scheduling, and problem-solving enhances team operations and client satisfaction. Seeking a remote role to leverage organizational and communication skills in support of streamlined processes.
Overview
11
11
years of professional experience
Work History
Case Manager
Palm Beach Home Health Agency
06.2021 - Current
- Verified insurance eligibility, collected demographic data, and managed pre-authorizations to streamline admissions process.
- Coordinate clear communication between patients, physicians, and care teams.
- Maintain accurate digital records and manage multiple client files according to strict Medicare guidelines.
- Handle scheduling, follow-ups, and care plan updates.
- Resolved client concerns promptly while providing warm, quality service to enhance client satisfaction.
Daycare Worker
Busy Body Fitness Center
Boca Raton
01.2019 - 01.2023
- Facilitated communication with parents about children's progress and behavioral concerns, fostering a collaborative relationship.
- Trained new staff on policies, procedures, and best practices to ensure smooth integration and adherence to standards.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Assisted with daily routines, encouraging positive interactions among children and staff to enhance overall development.
Server
J Alexander's
Boca Raton
01.2016 - 01.2018
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Utilized extensive menu knowledge to offer tailored recommendations, improving customer experience.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Assisted in training new team members on service protocols and restaurant procedures.
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Processed customer payments efficiently using point-of-sale system.
Education
Bachelor of Science - Culinary Science
The Art Institute of Fort Lauderdale
Skills
- Case Management Software
- Patient Intake
- Crisis Intervention
- Care coordination
- Scheduling & Calendar Management
- Data Entry & Documentation
- Microsoft Office (Word, Excel)
- Time management
- Patient support
- Strong Written & Verbal Communication
Languages
- English
- Spanish
Timeline
Case Manager
Palm Beach Home Health Agency
06.2021 - Current
Daycare Worker
Busy Body Fitness Center
01.2019 - 01.2023
Server
J Alexander's
01.2016 - 01.2018
Bachelor of Science - Culinary Science
The Art Institute of Fort Lauderdale