Tarnisha Robinson
Lake Wales
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Case Manager
Lakeland Regional Health
Lakeland
11.2021 - Current
- Assisted clients in accessing necessary resources and support services.
- Conducted intake assessments to evaluate client needs and eligibility.
- Coordinated communication between clients and external service providers.
- Maintained accurate client records and documentation in case management systems.
- Developed individualized service plans based on client goals and preferences.
- Attended team meetings to discuss client progress and service improvements.
- Provided crisis intervention support during emergency situations for clients.
- Educated clients about available community resources and programs for assistance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Maintained confidentiality and adhered to professional ethics and standards.
- Utilized case management software and databases for efficient information tracking.
- Educated clients and their families about their rights and available community resources.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Cashier
Home Depot
Lake Wales
07.2020 - 10.2021
- Processed customer transactions efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Intern
Lakeland Vet Center
Lakeland
02.2021 - 04.2021
- Co-facilitated group sessions for PTSD and depression.
- Sat in on individual therapy sessions.
- Managed documents
- Networking
- Scheduling
- Weekly staff meeting
Education
Master of Social Work - Social Work
Florida State University
Tallahassee, FL 05.2023 - 05.2025
Bachelor - Social Work
Warner University
Lake Wales, FL 08.2021 - 04.2021
Lake Wales High School
Lake Wales, FLSkills
- Client advocacy
- Service planning
- Case management software
- Crisis intervention
- Problem solving
- Time management
- Active listening
- Patient support
- Case planning
- Case management
- Documentation and reporting
- Clear communication
- Social work
- Client assessment
- HIPAA compliance
- Patient needs assessment
Timeline
Master of Social Work - Social Work
Florida State University
05.2023 - 05.2025
Case Manager
Lakeland Regional Health
11.2021 - Current
Bachelor - Social Work
Warner University
08.2021 - 04.2021
Intern
Lakeland Vet Center
02.2021 - 04.2021
Cashier
Home Depot
07.2020 - 10.2021
Lake Wales High School