Years of customer service experience
Kimari Harris
Administrative Assistant
Inkster,Michigan
Summary
Persistent and solution-oriented student/professional with 2+ years in customer service and administrative roles, seeking a position with your company where valuable experience can be gained, and education can be utilized to benefit your company. Notable skills include, ensuring guest/client satisfaction, strong organizational skills, and calendar management/scheduling.
Languages
American Sign Language (ASL)
Elementary
French
Elementary (A2)
Overview
2
2
2
2
Years of secondary education
Skills
- Digital/Computer Literacy
- Microsoft – Word, Excel, PowerPoint
- Time Management
- Customer Service
- Conflict Resolution
- Adaptability
- Teamwork
- Fast Learner
Work History
Administrative Assistant
Ameriprise Financial
Dearborn, MI
10.2023 - Current
- Perform general office activities such as operating a multi-line phone system, processing/logging mail, and scanning/reading incoming materials to determine how and where they should be classified or filed.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, effectively addressing concerns, and building strong relationships.
- Verify accuracy of financial or transactional data.
- Confer with coworkers to coordinate work activities and client events.
- Keep records of all customer interactions as well as actions taken to ensure that appropriate changes were made to resolve clients' problems.
- Created an excel spreadsheet that charted high risk funds per client over the past year.
Server/Hostess
Olive Garden
Dearborn, MI
04.2022 - 10.2023
- Process all payments and transactions of guests under my care.
- Assist with training of new staff.
- Build rapport with customers from diverse backgrounds resulting in many repeat visits.
- Navigate a variety of customer moods, behaviors, in order to ensure customer satisfaction.
- Meet or exceed sales goals by upselling desserts, add-ons, and drinks.
- Learn and memorize daily menu items, ingredients, and drink details quickly in order to communicate options and alternatives to customers with dietary restrictions.
- Provide guests with information about local areas, including directions.
Caregiver
Freelance
Inkster, MI
01.2020 - 01.2022
- Organize activities, meals, and daily tasks of children.
- Anticipate family’s needs and provide additional services such as cleaning and grocery shopping.
- Coordinate activities that encourage education and constructive progress.
- Aid children with homework and reading activities.
- Keep track of and report on daily observations and information about children's activities, meals served, and medications administered.
Education
Associate of Applied Science - Pre-Engineering, Electrical-Computer, Continuing Education
Henry Ford College
Dearborn, MI 09.2022 - Current
Activities
Volunteer, Social Media Coordinator, 08/2021, 02/2022,
Detroit Coat Bank (DCB), Detroit, MI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Ameriprise Financial
10.2023 - Current
Associate of Applied Science - Pre-Engineering, Electrical-Computer, Continuing Education
Henry Ford College
09.2022 - Current
Server/Hostess
Olive Garden
04.2022 - 10.2023
Caregiver
Freelance
01.2020 - 01.2022
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