Kimber Pollacek
Sebastian,FL
Summary
Dynamic professional with a proven track record in customer service and organizational skills, exemplified during tenure at Instacart. Demonstrated adaptability and problem-solving acumen, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and conflict resolution, committed to professionalism and excellence.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Instacart
Sebastian, FL
09.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Intern
Mental Health Association Inc.
Vero Beach Florida
08.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Manager
SUBWAY®Restaurants
Sebastian Florida
09.2008 - 11.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Scheduling
- Inventory
- Cash register
- Made sure all money in register and safe was accounted for and matched records.
Education
Masters Of Counseling - Human Services
Liberty University
Lynchburg, VABachelors - Human Services
Indian River State College
Ft. Pierce, FL12.2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Upbeat and outgoing attitude
- Teamwork and collaboration
- Time management
- Problem-solving
- Excellent communication
- Multitasking
- Organizational skills
- Conflict resolution
- Reliability
- Adaptability and flexibility
- Professionalism
Timeline
Intern
Mental Health Association Inc.
08.2024 - 12.2024
Personal Shopper
Instacart
09.2021 - Current
Manager
SUBWAY®Restaurants
09.2008 - 11.2020
Masters Of Counseling - Human Services
Liberty University
Bachelors - Human Services
Indian River State College