Kimberlee Brunson
Pahrump,NV
Summary
Competent customer service representative bringing many years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Office Manager/Accounts Receivable Specialist
Epic Auto Sales
12.2018 - 06.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated monthly accounts receivable reports to submit developments for management review.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
Caregiver
Pelican Pointe Assisted Living and Memory Care
01.2016 - 03.2018
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Basic Skills Trainer
Nevada Behavioral Health
07.2013 - 01.2016
- Appointed medicaid approved clients with presenting emotional, psychological issues that hinders them from functioning on a daily basis
- Trained and strategize with clients to teach basic life skills in order to improve their way of life.
- Supported case management, care coordination and life skills training for assigned caseload.
- Completed documentation for compliance with state and federal regulations.
- Built vocabularies, developed language expression and taught listening skills.
- Observed and recorded programming and behavioral data.
- Assisted individuals by explaining options and physical and emotional health possible consequences.
- Helped individuals understand and express rights and responsibilities.
- Maintained accurate and complete student records to prepare reports on children and activities.
- Met with parents and guardians to discuss children's progress and determine priorities and resource needs.
Receptionist
HOF Delivery Service
09.2011 - 06.2013
- Answered phones prepared orders managed inventory
- Managed daily operations
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
Manager
Subway
03.2009 - 01.2011
- Performs all tasks and responsibilities of a Shift Manager as outlined in the Shift Manager job description
- Opened the store in the morning, ensure 100% compliance in accordance to Subways guidelines
- Managed and tracked the following element store sales, net profit, the overall store business
- Maintained store cleanliness and hygiene at all times
- Trained new employers Customer Service Unloading, Counting and Putting away Inventory Sandwich
- Artist Data Entry.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Mcdonalds
01.2007 - 01.2011
- Performs all tasks and responsibilities of a Shift Manager as outlined in the Shift Manager job description
- Supervises food preparation to ensure that food safety and operations standards are maintained
- Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the
- SUBWAY Operations Manual, 4
- Manages a staff of approximately 4 to 1
- Assigns, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees
- Conducts written and verbal staff evaluations
- Performs paperwork duties and assists with product orders and inventory as needed
- Assists with planning of special events and promotions.
Busser
Pahrump Nugget
07.2006 - 03.2007
- Responsible for providing a clean and pleasant dining experience by clearing, sanitizing or resetting tables
- Ensuring the restaurant is well stocked with necessary items.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
Nationwide Academy High
Florida02.2009
Skills
- Emergency handling
- Multi-Tasking
- Relationship Building
- Energetic and flexible
- Bookkeeping
- Financial Statements Expertise
- Information Gathering and Analysis
- Financial Management
- Account Reconciliation
- Fund Accounting Software
Timeline
Office Manager/Accounts Receivable Specialist
Epic Auto Sales
12.2018 - 06.2023
Caregiver
Pelican Pointe Assisted Living and Memory Care
01.2016 - 03.2018
Basic Skills Trainer
Nevada Behavioral Health
07.2013 - 01.2016
Receptionist
HOF Delivery Service
09.2011 - 06.2013
Manager
Subway
03.2009 - 01.2011
Manager
Mcdonalds
01.2007 - 01.2011
Busser
Pahrump Nugget
07.2006 - 03.2007
High School Diploma -
Nationwide Academy High
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