Kimberlee Capallia
Saint Augustine,FL
Summary
Dynamic and service-oriented professional with extensive experience at One Night Taco, excelling in customer satisfaction and team leadership. Proven ability to enhance sales through innovative promotional strategies and effective training. Strong multitasking skills and a commitment to maintaining high standards of quality and organization in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
One Night Taco
Jacksonville, FL
03.2023 - 08.2025
- Crafted and served a diverse range of cocktails, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area, adhering to safety standards.
- Assisted in training new staff on beverage preparation and customer service techniques.
- Managed inventory levels, ordering supplies as needed to prevent shortages.
- Developed signature drink recipes, enhancing customer experience and menu offerings.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Handled cash and credit transactions accurately, balancing registers at end of shifts.
- Provided excellent customer service, resolving complaints promptly to ensure satisfaction.
Assistant Manager
One Night Taco
Jacksonville, FL
03.2023 - 08.2025
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Implemented inventory management processes to reduce waste and maintain stock levels.
- Trained new employees on operational procedures and customer service standards.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Developed promotional strategies that increased customer engagement and sales volume.
- Resolved customer complaints effectively, maintaining high service quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Server
Cantina Louie's Restaurant
St Augustine
01.2017 - 03.2023
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Implemented inventory management processes to reduce waste and maintain stock levels.
- Trained new employees on operational procedures and customer service standards.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Developed promotional strategies that increased customer engagement and sales volume.
- Resolved customer complaints effectively, maintaining high service quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Pedro Menendez
Saint Augustine, FLNursing
Keiser University
Fort Lauderdale, FLSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Complex Problem-solving
- Memory retention
- Service-oriented mindset
- Professional appearance
- Sales expertise
Timeline
Bartender
One Night Taco
03.2023 - 08.2025
Assistant Manager
One Night Taco
03.2023 - 08.2025
Server
Cantina Louie's Restaurant
01.2017 - 03.2023
High School Diploma -
Pedro Menendez
Nursing
Keiser University