KimberLee Dionne
Ocala
Summary
Detail-oriented professional with extensive customer service experience and a proven track record of exceeding expectations. Rapidly promoted to management in previous roles, demonstrating strong leadership and commitment to excellence. Reliable team player dedicated to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Harvest Restaurant and Bar
Wildwood
02.2025 - 02.2026
- Greeted customers and escorted them to tables, creating a welcoming atmosphere.
- Resolved customer inquiries and concerns with professionalism and courtesy, enhancing guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated reservations, waitlists, and special requests for large parties, ensuring smooth service flow.
- Managed reservation system to ensure efficient seating arrangements.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Management Trainee
Dunkin' Donuts
The Villages
12.2023 - 12.2024
- Delivered exceptional customer service during busy shifts and peak hours.
- Trained new team members on procedures and product offerings for enhanced productivity.
- Shadowed managers to understand organizational expectations and effective management techniques.
- Conducted employee performance reviews in collaboration with human resources to ensure consistent standards.
- Monitored inventory levels and assisted with supply chain management activities to optimize operations.
- Acquired knowledge of company processes, procedures, and employee role functions for improved integration.
Head Sales Associate
Citrus Sew And Vac
The Villages
12.2018 - 02.2024
- Developed strong client relationships to enhance customer satisfaction and retention.
- Conducted product demonstrations to showcase features and benefits effectively.
- Trained new sales agents on products, processes, and customer engagement techniques.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all sales transactions.
- Generated daily, weekly, monthly, quarterly and annual reports on sales performance metrics.
Sales Agent
Orlando Steel Enterprises
Ocala
11.2017 - 11.2018
- Executed comprehensive sales cycles from lead generation to closing deals.
- Generated new sales leads through cold calling and strategic networking.
- Cultivated strong client relationships to assess needs and preferences.
- Conducted follow-ups with prospects to secure closures within target timelines.
- Identified cross-selling opportunities to enhance client offerings.
- Interpreted construction drawings and site plans for customized steel structures.
Head Cashier
Rural King
Ocala
06.2017 - 11.2017
- Supervised cashiers, ensuring adherence to accurate cash handling procedures.
- Trained new staff on register operations and customer service standards.
- Assisted customers with transactions, efficiently resolving payment issues.
- Implemented store policies that enhanced customer satisfaction and loyalty.
- Collaborated with management to improve checkout processes and overall efficiency.
- Executed opening and closing duties, including money counting, balancing tills, and reconciling discrepancies.
Skills
- Reservation management
- Customer service
- Team training
- Host management
- Conflict resolution
- Inventory management
- Client relationship management
Timeline
Restaurant Hostess
Harvest Restaurant and Bar
02.2025 - 02.2026
Management Trainee
Dunkin' Donuts
12.2023 - 12.2024
Head Sales Associate
Citrus Sew And Vac
12.2018 - 02.2024
Sales Agent
Orlando Steel Enterprises
11.2017 - 11.2018
Head Cashier
Rural King
06.2017 - 11.2017