Kimberlee Eastep
Florence,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Independent Division Leader
Park Lane Jewelry
01.2021 - Current
- Enhanced team productivity by implementing efficient workflow systems and providing clear communication channels.
- Leveraged industry expertise to anticipate market trends, positioning the division strategically for future growth opportunities.
- Facilitated open lines of communication among team members, encouraging collaboration and sharing of ideas that drove positive outcomes.
- Developed strong relationships with clients through consistent communication, timely project completion, and excellent customer service.
- Mentored team members for professional growth and improved overall team performance.
- Built a cohesive and high-performing team by recruiting top talent, fostering positive working relationships, and promoting a culture of accountability and excellence.
- Balanced competing priorities successfully by staying organized, prioritizing tasks efficiently, and maintaining a focus on achieving key objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Seasonal Department Head
Hobby Lobby
10.2020 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Led cross-functional teams in achieving project deadlines, ensuring timely delivery of high-quality results.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Travel Agent
The Travel Bug Girls
01.2023 - Current
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Independent Business Owner
DejaVu Consignment Sale
09.2018 - 09.2022
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Streamlined operations through effective management of resources, resulting in reduced overhead costs and increased profit margins.
Independent Director
Thirty-One Gifts
07.2009 - 06.2022
- Strengthened company image by participating in public events, conferences, and media interviews as an advocate for the organization.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased sales revenue by identifying and targeting new market opportunities.
- Conducted regular prospecting activities such as cold calling or email campaigns leading to a higher number of qualified leads.
- Set ambitious yet attainable goals for self-driven progress within the organization while inspiring other team members towards similar achievements.
- Utilized social media platforms to reach new audiences, driving brand awareness and increasing sales opportunities.
- Organized successful trade shows and industry events, generating brand awareness and potential leads.
- Managed team of sales representatives, providing guidance, coaching and support.
Education
Bachelor of Arts - Education
Harding University
Searcy, AR12.2000
High School Diploma -
Stanton College Preparatory
Jacksonville, FL06.1996
Skills
- Mentoring abilities
- Customer Relations
- Training and coaching
- Delegation Abilities
- Team Leadership
- Goal Setting
- Operational planning
- Social Media Marketing
- Business Development
- Customer Engagement
- Sales Presentations
Timeline
Travel Agent
The Travel Bug Girls
01.2023 - Current
Independent Division Leader
Park Lane Jewelry
01.2021 - Current
Seasonal Department Head
Hobby Lobby
10.2020 - Current
Independent Business Owner
DejaVu Consignment Sale
09.2018 - 09.2022
Independent Director
Thirty-One Gifts
07.2009 - 06.2022
Bachelor of Arts - Education
Harding University
High School Diploma -
Stanton College Preparatory
Similar Profiles
Lori MercerLori Mercer
Direct Sales Representative at Park Lane JewelryDirect Sales Representative at Park Lane Jewelry
Melissa SelnerMelissa Selner
Sales Vice President at Park Lane JewelrySales Vice President at Park Lane Jewelry
Melissa SelnerMelissa Selner
Sales Vice President at Park Lane JewelrySales Vice President at Park Lane Jewelry