Kimberlee Eisele
North Ridgeville,OH
Summary
Dynamic Patient Access Representative with extensive experience at Apex Dermatology, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional communication and meticulous attention to detail. Committed to maintaining HIPAA compliance while streamlining front desk operations, contributing to a more efficient healthcare environment.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Dr Joyce Lender
Elyria, OH
08.2022 - 11.2025
- Ensured precision in medical records and refreshed patient data within electronic health systems.
- Coordinated insurance verification and billing inquiries for efficient claims processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office procedures.
- Received and routed laboratory results to correct clinical staff members.
Patient Access Representative
Apex Dermatology
Westlake, OH
09.2018 - 08.2022
- Managed patient check-in and appointment scheduling efficiently to enhance workflow.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
- Implemented patient communication protocols, streamlining information dissemination and enhancing satisfaction.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
Dermatology Partners
Avon, OH
09.2017 - 09.2018
- Managed patient inquiries and appointment scheduling confirming data accuracy and completeness using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined check-in processes, improving patient flow and reducing wait times.
- Trained and mentored new staff on office procedures and customer service best practices.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Delivered support to medical staff in completion of patient paperwork.
Patient Access Representative
Associates in Dermatology
Westlake, OH
06.2011 - 09.2017
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Trained new staff on office procedures and software systems to improve operational efficiency.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Education
Associate of Science - Health Care Administration
Bowling Green State University
Bowling Green, Ohio, OH05.2001
Skills
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Payment collection
- Electronic medical records
- Referral verification
- Paperwork coordination
Timeline
Medical Receptionist
Dr Joyce Lender
08.2022 - 11.2025
Patient Access Representative
Apex Dermatology
09.2018 - 08.2022
Patient Service Representative
Dermatology Partners
09.2017 - 09.2018
Patient Access Representative
Associates in Dermatology
06.2011 - 09.2017
Associate of Science - Health Care Administration
Bowling Green State University