Kimberlee Schmidt
Lisle,IL
Summary
Dedicated Customer Support Coordinator with strong service quality assurance and problem-solving abilities, ensuring high levels of customer satisfaction through effective complaint resolution and follow-up procedures.
Overview
7
7
years of professional experience
Work History
Customer Support Coordinator
Free lancer
Lisle, Illinois
02.2024 - 12.2025
- Managed customer inquiries through email and chat platforms daily.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Developed and maintained a knowledge base for common customer queries.
- Monitored customer feedback to identify trends in service requests.
Remote customer support specialist
Possible services
Lisle, Illinois
11.2018 - 03.2020
- Resolved customer complaints by providing effective solutions in a timely manner.
- Assisted customers with inquiries through phone and email communication.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Conducted follow-up communications to ensure customer satisfaction post-interaction.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Maintained positive working relationship with fellow staff and management.
Education
GED -
DeVry Education
Lisle, ILSkills
- Service quality assurance
- Follow-up procedures
- Communication strategies
- Customer relations
- Teamwork
- Telemarketing
- Problem-solving abilities
Timeline
Customer Support Coordinator
Free lancer
02.2024 - 12.2025
Remote customer support specialist
Possible services
11.2018 - 03.2020
GED -
DeVry Education