Kimberleigh Bryan
Johnson City,TN
Summary
Proven customer service expert from Advance Call Center Technologies, adept in problem resolution and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic complaint handling. Skilled in computer proficiency and active listening, significantly improving client engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Advance Call Center Technologies
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Activities Assistant
Oakmont At Gordon Park
02.2024 - 03.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Server
Buffalo Wild Wings
11.2021 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Buckingham County High School
Buckingham, VA05.2021
Associate of Arts - General Studies
Southside Virginia Communtiy College
Keysville, VA05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
Timeline
Customer Service Representative
Advance Call Center Technologies
04.2024 - Current
Activities Assistant
Oakmont At Gordon Park
02.2024 - 03.2024
Server
Buffalo Wild Wings
11.2021 - 01.2024
High School Diploma -
Buckingham County High School
Associate of Arts - General Studies
Southside Virginia Communtiy College
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