Kimberley Braxton
West Bloomfield,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2017 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Honey Baked Ham Rep
Honey Baked Ham And Cafe
09.2016 - 09.2017
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Deli Clerk
Busch's Fresh Food Market
11.2014 - 09.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Customer Service Representative
Concentrix
01.2017 - 02.2024
Honey Baked Ham Rep
Honey Baked Ham And Cafe
09.2016 - 09.2017
Deli Clerk
Busch's Fresh Food Market
11.2014 - 09.2016
Similar Profiles
John Fevy MaligroJohn Fevy Maligro
Team Leader, Customer Operations at CONCENTRIXTeam Leader, Customer Operations at CONCENTRIX
Catherine HannonCatherine Hannon
Brand Ambassador – Talent Management & DE&I at ConcentrixBrand Ambassador – Talent Management & DE&I at Concentrix
Simón J. Solano MerchánSimón J. Solano Merchán
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Lametria GriffinLametria Griffin
Advisor 1/ SME at ConcentrixAdvisor 1/ SME at Concentrix
KASSANDRA ABOONAKASSANDRA ABOONA
Office Manager at Seaway MarketplaceOffice Manager at Seaway Marketplace