Kimberley Dials
Birmingham,AL
Summary
Results-driven General Manager with expertise in operations management, budgeting, and inventory control. Proven ability to enhance productivity and improve customer experience through effective team development and strategic planning.
Overview
26
26
years of professional experience
Work History
General Manager
Eyemart Express LLC
Trussville, AL
05.2016 - Current
- Managed daily operations to optimize workflow and enhance productivity.
- Conducted regular team meetings to address concerns and improve communication.
- Resolved customer complaints promptly while ensuring high service quality standards.
- Oversaw inventory management to maintain optimal stock levels and prevent shortages.
- Implemented safety protocols to foster a secure workplace for all employees.
- Trained new staff on company policies to ensure consistent service delivery.
- Analyzed existing processes, developing new systems to boost productivity levels.
- Maintained strong vendor relationships to guarantee timely deliveries and quality control.
Optical Team Leader
Luxottica Retail
Trussville, Alabama
10.2012 - 05.2016
- Facilitated team meetings to align objectives and share best practices.
- Trained new staff on customer service standards and operational procedures.
- Created employee schedules to maximize productivity and coverage.
- Cultivated a collaborative environment to boost engagement and team morale.
- Resolved customer inquiries and complaints promptly to uphold satisfaction levels.
- Fostered a positive work atmosphere that encouraged teamwork among members.
- Provided ongoing training and support to motivate team members toward goals.
Administrative Assistant
Fair Haven Retirement Center
Birmingham, AL
04.2000 - 10.2012
- Managed daily operations to ensure optimal functionality at retirement center.
- Coordinated schedules and appointments for residents and staff efficiently.
- Assisted in preparing resident records for compliance audits and reviews.
- Handled incoming inquiries, delivering exceptional customer service to families.
- Maintained and ordered office supplies promptly based on inventory levels.
- Facilitated interdepartmental communication to improve workflow and collaboration.
- Supported staff with administrative tasks, promoting a positive work environment.
- Entered data into spreadsheets using Microsoft Excel for accurate record-keeping.
Education
Associate of Applied Science - Business Administration
Faulkner University
Montgomery, ALSkills
- Operations management
- Budgeting and forecasting
- Inventory control
- Scheduling and planning
- Staff development
- Customer experience
References
References available upon request.
Timeline
General Manager
Eyemart Express LLC
05.2016 - Current
Optical Team Leader
Luxottica Retail
10.2012 - 05.2016
Administrative Assistant
Fair Haven Retirement Center
04.2000 - 10.2012
Associate of Applied Science - Business Administration
Faulkner University