Kimberley Elling
Bayonne,NJ
Summary
Dedicated professional with over 10 years of experience in customer service. Detail-oriented customer service representative with a focus on empathetic issue resolution and relationship management.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Home Essentials & Beyond
Jersey City, NJ
08.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Quidsi Inc.
Jersey City, NJ
04.2009 - 08.2014
- Resolved customer inquiries using CRM software, enhancing satisfaction and loyalty.
- Managed high-volume call queues, ensuring timely responses and efficient service delivery.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Trained new team members on product knowledge and customer engagement strategies.
- Conducted follow-up communications to ensure issue resolution and customer retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Hasbrouck Heights Jr-Sr High School
Hasbrouck Heights, NJSkills
- Issue resolution
- Relationship management
- Customer needs assessment
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Active listening
- Data entry
Timeline
Customer Service Representative
Home Essentials & Beyond
08.2014 - Current
Customer Service Representative
Quidsi Inc.
04.2009 - 08.2014
High School Diploma -
Hasbrouck Heights Jr-Sr High School