Kimberley Hess-Banabela
Indianapolis,IN
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Ol’ Charleys
Indianapolis, IN
01.2022 - Current
- Prepared drinks according to standard recipes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Warehouse Worker
5 Below
Indianapolis, IN
06.2023 - 03.2024
- Tagged and wrote identifying information on containers, boxes and cargo.
- Verified accuracy of incoming shipments against purchase orders.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Provided assistance in loading and unloading containers from ships and trains.
Home Care Aide
Advantage Health care
Indianapolis, IN
10.2017 - 08.2023
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Documented patient status and reported changes in care needs.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Participated in team meetings to discuss patient progress or concerns.
- Assisted family members in understanding how best to provide care for their loved one at home.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Education
High School Diploma -
Emmerich Manual Highschool
Indianapolis, IN07-1984
Some College (No Degree) - Nursing
Irvington College Skill Center
Indianapolis, INSkills
- Table resetting
- Food inspection
- Hostess support
- Professional appearance
- Guest engagement
- Multitasking and organization
- Guest relations management
Timeline
Warehouse Worker
5 Below
06.2023 - 03.2024
Server
Ol’ Charleys
01.2022 - Current
Home Care Aide
Advantage Health care
10.2017 - 08.2023
High School Diploma -
Emmerich Manual Highschool
Some College (No Degree) - Nursing
Irvington College Skill Center