Summary
Overview
Work History
Education
Skills
Timeline
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Kimberley Houck

Bend,OR

Summary

Dynamic customer service professional with experience at WinCo Foods, adept in point-of-sale operations and food safety standards. Proven ability to enhance sales through effective communication and promotion of specials, while ensuring a positive customer experience. Committed to maintaining high cleanliness standards and adhering to health regulations.

Overview

1
1
year of professional experience

Work History

Deli Clerk

WinCo Foods
Bend, OR
11.2023 - 04.2024
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Assisted customers with selecting products from the deli case or menu board.
  • Maintained cleanliness of the deli area and equipment.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Informed customers of deli specials to increase profits.

Front End Cashier

Sun Mountain Fun Center
Bend, OR
09.2023 - 11.2023
  • Verified customer purchases with valid identification.
  • Greeted customers promptly and responded to questions.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Maintained a clean workstation by wiping counters and organizing supplies.

Front Desk Agent/Breakfast Attendant

Best Western Hotel
Bend, OR
05.2023 - 08.2023
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Processed payments accurately and efficiently.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

Education

Some College (No Degree) - Culinary Arts

Saddleback College
Mission Viejo, CA

Skills

  • Point-of-sale operation
  • Cash handling
  • Food safety standards
  • Inventory management
  • Customer service
  • Sales promotion
  • Effective communication
  • Allergen awareness
  • Food plating and presentation
  • ServSafe certified

Timeline

Deli Clerk

WinCo Foods
11.2023 - 04.2024

Front End Cashier

Sun Mountain Fun Center
09.2023 - 11.2023

Front Desk Agent/Breakfast Attendant

Best Western Hotel
05.2023 - 08.2023

Some College (No Degree) - Culinary Arts

Saddleback College

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Kimberley Houck