Sherry Dean
Whiting
Summary
A highly motivated and compassionate individual with a strong work ethic with the desire to take on new challenges. Able to work well as an individual or in a team setting and quickly master new skills. Have knowledge of community resources and services, and also have the ability to help families advocate for themselves and utilities those services. Able to share my personal experiences with addiction and within the HHS system.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work History
Deli Clerk
Kirby's Corner Market
Whiting
07.2024 - Current
- Utilized point-of-sale system to process payments from customers.
- Greeted customers in a friendly and professional manner.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Maintained cleanliness of the deli area and equipment.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Cashier
Hy-Vee
Sioux city
07.2023 - 07.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Shift Manager
Long John Silvers & A&W
Sioux City
01.2008 - 08.2020
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with health and safety regulations.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reinforced rules to promote superior employee performance.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
Education
Westwood High School
Sloan, IASkills
- Point-of-sale operation
- Food safety compliance
- Inventory management
- Cash handling
- Customer relationship management
- Team leadership
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Strong work ethic
- Deli equipment operation
- Verbal and written communication
- Hospitality and accommodation
- POS system operation
Languages
English
Full Professional
Timeline
Deli Clerk
Kirby's Corner Market
07.2024 - Current
Cashier
Hy-Vee
07.2023 - 07.2024
Shift Manager
Long John Silvers & A&W
01.2008 - 08.2020
Westwood High School