Kimberley Louis Jean
Greenfield ,IN
Summary
Dynamic professional with a proven track record at Starkey Laboratories, excelling in team management and customer engagement. Adept at resolving inquiries and enhancing operational workflows, I bring strong technical support skills and effective communication to drive satisfaction and loyalty. Multilingual and self-motivated, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Infrastructure Specialist
Avery Dennison
Greenfield, Indiana
10.2024 - Current
- Configured and maintained servers, firewalls, and routers for secure operations.
- Administered network infrastructure, enhancing performance and reliability across systems.
- Monitored system performance and resolved technical issues promptly.
- Collaborated with cross-functional teams to implement IT solutions that met business needs.
- Provided technical support for users, resolving software and hardware issues to minimize downtime.
- Developed documentation for IT processes and infrastructure configurations.
Team Leader
Starkey Laboratories
Plainfield, USA
09.2021 - 09.2024
- Lead and manage a team of shipping associates, ensuring timely and accurate order processing.
- Trained new employees and guided their development within the team.
- Coordinated with departments to enhance operational workflows.
- Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
Tourist Guide
Explore Haiti
Mais Gate, Port-au-Prince, Haiti
01.2018 - 11.2020
- Guided tourists through historical sites, enhancing understanding of Haitian culture.
- Coordinated transportation logistics for groups, ensuring timely travel between attractions.
- Developed guest relationships, resulting in consistently high satisfaction ratings.
- Trained new guides on safety protocols, tour routes, and customer engagement techniques.
Education
Associate of Science - Cybersecurity And Information Assurance
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
Skills
- Self-Motivated
- Independent
- Effective Customer Communication
- Microsoft Office Suite
- Cybersecurity framework
- Answering client questions
- Multilingual proficiency
- Customer engagement
- Written Communication
- Team Management
- Technical support
- Customer service
- Network troubleshooting
- Cybersecurity protocols
Certification
- CompTIA Test Out PC Pro
- CompTIA Test Out Network Pro
References
References available upon request.
Languages
- Creole,Native/Bilingual
- Spanish, Full Professional
- French, Native/Bilingual
- English, Full Professional
Timeline
IT Infrastructure Specialist
Avery Dennison
10.2024 - Current
Team Leader
Starkey Laboratories
09.2021 - 09.2024
Tourist Guide
Explore Haiti
01.2018 - 11.2020
Associate of Science - Cybersecurity And Information Assurance
Ivy Tech Community College of Indiana