Kimberley Phillips
Corvallis,OR
Summary
Dynamic professional with a proven track record at Lyft, excelling in time management and customer service. Adept at GPS navigation and route planning, ensuring timely deliveries while maintaining a clean driving record. Recognized for building strong client relationships and adapting to changing circumstances, enhancing overall service quality.
Overview
30
30
years of professional experience
Work History
Driver
Lyft
11.2024 - Current
- Learned and adhered to safety protocols for vehicle operation and transportation tasks.
- Assisted in navigating routes efficiently to ensure timely deliveries.
- Maintained vehicle cleanliness and performed routine checks on equipment functionality.
- Adapted quickly to changing schedules and unexpected route adjustments.
- Gained familiarity with GPS systems for effective route planning and navigation.
- Developed communication skills through interaction with clients during deliveries.
Personal Care Assistant
Sharon McVey
03.2016 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided compassionate care, ensuring comfort and emotional support for clients in various situations.
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual needs.
- Monitored client health and documented changes, reporting significant observations to family members and medical staff.
- Implemented safety protocols to maintain a secure environment for clients, reducing risks of accidents or injuries.
- Adapted care approaches based on evolving client conditions, demonstrating flexibility and responsiveness to changing needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Manager/ Travel Agent
USTravel
01.1996 - 08.1998
- Learned and adhered to safety protocols for vehicle operation and transportation tasks.
- Assisted in navigating routes efficiently to ensure timely deliveries.
- Maintained vehicle cleanliness and performed routine checks on equipment functionality.
- Adapted quickly to changing schedules and unexpected route adjustments.
- Gained familiarity with GPS systems for effective route planning and navigation.
- Developed communication skills through interaction with clients during deliveries.
Dispatcher
Bobs Towing
05.2003 - 12.2023
- Coordinated towing operations by effectively dispatching drivers based on location and availability.
- Communicated with customers to assess needs and provide timely service updates.
- Utilized GPS and routing software to optimize tow truck assignments and reduce response times.
- Monitored vehicle status and maintained accurate records of all dispatch activities.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Sales Manager
Corvallis Art Center
01.2000 - 08.2001
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with marketing team to create promotional materials that increased visibility of art programs.
- Trained and mentored junior sales staff on effective techniques and customer relationship management.
- Analyzed sales data to identify trends, optimizing inventory selection based on customer preferences.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
1 Yr Study - Criminology
LBCC
Albany, ORTravel Degree - Tourism And Travel Management
Away Travel School
Corvallis, ORSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Passenger transportation
- Relationship building
Timeline
Driver
Lyft
11.2024 - Current
Personal Care Assistant
Sharon McVey
03.2016 - Current
Dispatcher
Bobs Towing
05.2003 - 12.2023
Sales Manager
Corvallis Art Center
01.2000 - 08.2001
Manager/ Travel Agent
USTravel
01.1996 - 08.1998
1 Yr Study - Criminology
LBCC
Travel Degree - Tourism And Travel Management
Away Travel School