Kimberley Stark
Washtucna,WA
Summary
Dynamic Assistant Manager with a strong focus on organizational skills and decision-making. Developed training materials that improved onboarding processes and contributed to strategic plans enhancing customer satisfaction and service quality.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Chevron
Ritzville, WA
10.2023 - Current
- Developed training materials for new staff, enhancing onboarding and reducing learning curves.
- Assisted in the development of strategic plans aimed at improving overall service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Washtucna High School
Washtucna, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Team building
- Sales strategies
- Schedule oversight
- Multitasking and organization
- Vendor relationship management
- Sales forecasting
- Computer skills
- Multitasking Abilities
- Organizational skills
- Active listening
- Staff training
Timeline
Assistant Manager
Chevron
10.2023 - Current
High School Diploma -
Washtucna High School