Kimberley Vicente Santiago
Loxahatchee,FL
Summary
Experienced Dental Office Manager with a strong background in integrated medical and dental clinic administration. Skilled in dental office operations, insurance verification, revenue cycle management, and staff leadership. Proven ability to optimize patient care workflows while ensuring compliance with HIPAA and dental industry regulations. Adept at coordinating medical-dental services, enhancing patient experience, and driving practice profitability.
Overview
8
8
years of professional experience
Work History
Clinic Supervisor
Health Care District Palm Beach County
10.2022 - Current
- Managed a fully integrated medical and dental practice, overseeing dental treatment plans, provider schedules, and insurance verification
- Supervised a 30-person clinic serving over 300 patients weekly, ensuring seamless coordination between medical and dental teams
- Led financial counseling, payment posting, and insurance claim processing to enhance revenue cycle efficiency
- Developed and implemented clinical policies and procedures to optimize patient care across both medical and dental services
- Conducted employee training, cross-training, and performance evaluations to ensure high-quality patient interactions
Clinical Data Specialist
Lakeside Medical Center
02.2022 - 10.2022
- Oversaw physician credentialing, medical executive committee (MEC) processes, and dental provider privileges
- Processed dental insurance claims, managed compliance reporting, and ensured accurate patient documentation
Clinic Supervisor
Health Care District Palm Beach County
12.2019 - 02.2022
- Led operations for an integrated medical and dental clinic, ensuring seamless scheduling, insurance verification, and provider coordination
- Trained and supervised dental and medical office staff to maintain high patient care standards
- Managed daily financial reporting, deposit accuracy, and insurance processing for both medical and dental services
Patient Financial Counselor
Health Care District Palm Beach County
03.2018 - 12.2019
- Explained dental and medical financial obligations, payment options, and processed EOBs
- Assisted patients with billing, collections, and financial assistance programs for both medical and dental services
Dental Registration Specialist
Health Care District Palm Beach County
05.2017 - 03.2018
- Managed dental patient check-in/check-out, insurance verification, and treatment scheduling
- Collected and reported UDS measures for dental services, ensuring accuracy in regulatory compliance
Education
Associate Degree - Nursing
HCI College
West Palm Beach, FL08-2025
Associate of Science - General Education
Palm Beach State College
Certified Medical Assistant (CMA) -
Med Vance Institute
Skills
- Integrated Medical and Dental Office Management
- Insurance Verification and Claims Processing
- Revenue Cycle Management and Payment Posting
- Staff training, development, and performance evaluation
- Patient Relations and Customer Service Excellence
- HIPAA compliance and clinical operations oversight
- Scheduling and workflow optimization
- Dental Software: Dentrix
- Dental Software: Eaglesoft
- Dental Software: Open Dental
- Office Tools: Microsoft Office 365 (Excel, PowerPoint, SharePoint)
- Office Tools: ADP
References
Available upon request.
Languages
Spanish, Fluent
Timeline
Clinic Supervisor
Health Care District Palm Beach County
10.2022 - Current
Clinical Data Specialist
Lakeside Medical Center
02.2022 - 10.2022
Clinic Supervisor
Health Care District Palm Beach County
12.2019 - 02.2022
Patient Financial Counselor
Health Care District Palm Beach County
03.2018 - 12.2019
Dental Registration Specialist
Health Care District Palm Beach County
05.2017 - 03.2018
Associate Degree - Nursing
HCI College
Associate of Science - General Education
Palm Beach State College
Certified Medical Assistant (CMA) -
Med Vance Institute
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