Kimberli Dellaquila
Sparta
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Excellent customer service and telephone skills. Proficient in investigating discrepancies and managing records. Focused on maximizing service and comfortable working independently or as a team.
Overview
26
26
years of professional experience
Work History
LEAD CORRESPONDENCE EXAM CLERK
Internal Revenue Service
Fresno
07.2023 - 09.2025
- Company Overview: This is a federal job
- As a lead of a unit of twelve or more employees. I worked Telework/remote
- Assigning task to other examiners balancing works loads, monitoring progress, making adjustments based on priorities
- Instructing team members on specific task procedures, and job techniques
- Reviewing work for accuracy, ensuring standards are met.
- Resolving issues and providing input on performance and disciplinary matters
- Performing administrative duties and absence of the manager
Correspondence Exam Technician
Internal Revenue Service
Fresno
10.2018 - 01.2023
- Company Overview: This is a federal job
- As a Correspondence Examination Technician, I utilize many programs such as Integrated Data Retrieval System (IDRS), RGS (Report Generation Software), Employee User Profile (EUP), Microsoft Word, EXCEL, Outlook, and Teams, Accounts Maintenance System (AMS), Accurint and Integrate Automation Technologies (IAT) to research taxpayers accounts and perform case analysis on returns selected by DIF-score in W&I refundable credit examinations (Audits)
- I work paper and telephone inventory and through research determine the nature, scope, and cause of the examination and perform the necessary steps to obtain taxpayer response through correspondence to move the status of the case to the next step.
- I work audits of current and prior tax years, demonstrating knowledge of current and prior year tax rules and regulations and penalty computations.
- I review and analyze taxpayer correspondence that have been submitted for their open Examination.
- Utilizing tax law per publications and Service wide Electronic Research Program (SERP) Internal Revenue Manuals (IRM).
- I review the taxpayer's reply to ensure compliance with tax law and identify items that need further clarification or refer cases to CI or Fraud.
- I initiate phone calls to taxpayers when it can make processing of the case quicker or when required by the IRM.
- I take incoming phone calls from taxpayers about their audits. While on the phone I inform taxpayers of their appeal rights when they disagree with the outcome of their examination.
- This is a federal job
LEAD deposit clerk
Internal Revenue Service
Fresno
04.2017 - 10.2018
- Company Overview: This is a federal job
- As a lead I consistently distributed, balanced, monitored and reported on workload.
- I always maintain current knowledge of procedures, policies.
- I efficiently perform administrative duties in the absence of the manager.
- I made sure the unit stayed positive and the work flow was uninterrupted.
- I routinely assisted with TMS balancing.
- This is a federal job
Cash Clerk
IRS
Fresno
10.2014 - 10.2018
- As a Cash Clerk I perform the full range of remittance processing functions throughout the year.
- I receive and process remittances in the form of cash, checks, money orders, and Federal Tax Deposits submitted either by mail or in person by Taxpayers.
- I am involved in examining, marking, sorting, listing, encoding, balancing, and depositing remittance items and portions of accompanying returns, documents, or other records.
- I also serve as an original entry or key verification operator of a remittance processing device (RPD)
- I complete the majority of day to day work activities with minimal supervision.
Data Transcriber Quality Reviewer
IRS
Fresno
02.2011 - 10.2014
- Company Overview: This is a federal job
- As a quality reviewer, I am responsible for reviewing the accuracy of data input by data transcribers from a variety of source documents.
- I am responsible for communicating errors to employees and leads, and potential error trends to management.
- The data is often misplaced or contains errors, discrepancies or omissions.
- My expert knowledge as a Quality reviewer allows me to determine the course of action in order to find, correct, and verify data for proper entry.
- Additionally, I am responsible for assisting and training other employees in my work group.
- I apply my expert knowledge of defect codes effectively.
- I perform individual and HQW (High Quality Work) reviews through random sampling, for accuracy.
- This is a federal job
Data Transcriber
IRS
Fresno
02.2000 - 10.2014
- Company Overview: This is a federal job
- As a data transcriber, I transcribe and/or key verify a wide variety of taxpayer prepared tax returns, related schedules and/or documents.
- The work I do affects quality and efficiency of completed products and services to the taxpayer.
- I have detailed knowledge of a variety of correction modes, procedures, and status messages to perform data capture.
- I have full knowledge of the operating features of the equipment I use in transcribing data.
- I have experience handling tax documents daily for input into the ISRP system. This requires me to have numerical accuracy.
- I interact well with fellow employees. I ensure that my interactions are always positive and professional.
- I assist others when needed. I also work well on my own.
- This is a federal job
Skills
- Data analysis
- Tax regulation compliance
- Case management
- Administrative coordination
- Software proficiency
- Research skills
- Customer communication
- Quality assurance
Languages
None, None, None
Availability
Permanent, Full-time, Atlanta, Georgia, United States, North Atlanta, Georgia, United States
References
- Gina Milner, Community Medical Center, Patient Biller, 559761-3295, gmilner@communitymedical.org
- David Salazar, Internal Revenue Service, DM, David.Salazar@irs.gov
- Aluc Lieng, IRS, aluc.m.lieng@irs.gov
- Anna Espinoza, 559-840-6370, Anna.E.Espinosa@irs.gov
Timeline
LEAD CORRESPONDENCE EXAM CLERK
Internal Revenue Service
07.2023 - 09.2025
Correspondence Exam Technician
Internal Revenue Service
10.2018 - 01.2023
LEAD deposit clerk
Internal Revenue Service
04.2017 - 10.2018
Cash Clerk
IRS
10.2014 - 10.2018
Data Transcriber Quality Reviewer
IRS
02.2011 - 10.2014
Data Transcriber
IRS
02.2000 - 10.2014