KIMBERLINE RODRIGUEZ
Chino,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Penske Logistics
01.2018 - 12.2022
- Coordinated and scheduled the dispatch of vehicles ensuring timely deliveries and efficient routes
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction while maintaining strong relationships with assigned drivers
- Memorized all company routes and services to be able to answer customer questions regarding any delays quickly and efficiently
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
- Closely followed rate cards to create route books for drivers.
Server
El Pescador
02.2015 - 01.2018
- Developed expert knowledge of food and drink pairings, memorizing over 200 types of cocktails, wines and restaurant dishes
- Improved use of upselling techniques to increase sales by an average of $10 per ticket
- Trained 3 new hosts and waiters in customer service, seating, and menu items as well as opening and closing duties
- Answered customer complaints with quick solutions, ensuring customer satisfaction.
Education
Associate of Arts - Business Administration
California State University, Los Angeles
05.2016
Skills
- Shipment tracking and reporting
- 70 WPM
- Adaptability
- Schedule Management
- Spanish fluent
- Interpersonal skills
- Knowledge of transportation regulations and compliance
- Fleet Management
- Route books
- Time management
Timeline
Dispatcher
Penske Logistics
01.2018 - 12.2022
Server
El Pescador
02.2015 - 01.2018
Associate of Arts - Business Administration
California State University, Los Angeles
Similar Profiles
Michael WilliamsMichael Williams
Warehouse Worker at Penske LogisticsWarehouse Worker at Penske Logistics
Jamaal StevensJamaal Stevens
Dockworker at Penske LogisticsDockworker at Penske Logistics
Raymond MorrowRaymond Morrow
Warehouse Worker at Penske LogisticsWarehouse Worker at Penske Logistics
Kenneth JohnsonKenneth Johnson
CDL A OTR Driver at Penske LogisticsCDL A OTR Driver at Penske Logistics
Abigail FloresAbigail Flores
Hearts & Heroes Club Member at Don Antonio LugoHearts & Heroes Club Member at Don Antonio Lugo