Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nata Porter

De Kalb,TX

Summary

Dispatcher with extensive experience at Bennett Motor Express, specializing in route optimization and customer relationship management. Proficient in logistics software and GPS tracking, resulting in improved shipment efficiency. Acknowledged for resolving complex delivery challenges and ensuring high accuracy in freight documentation while effectively managing multiple priorities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatcher

Bennett Motor Express
New Boston, TX
01.2010 - Current
  • Coordinated daily dispatch operations for efficient transportation schedules.
  • Communicated with drivers to confirm routes and delivery times.
  • Utilized Logistics Software to track shipments and monitor progress.
  • Resolved issues related to deliveries and driver concerns promptly.
  • Managed a large volume of phone calls while ensuring accuracy in data management, and accurate data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues, or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology, and provided real-time status updates as needed.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for management review.
  • Organized paperwork associated with deliveries, including manifests, bills of lading, and packing slips.
  • Matched bills of lading, and reconciled quantities to verify items shipped.
  • Investigated and resolved customer and vendor issues to retain business.

Education

High School Diploma -

Scott Cop High School
Georgetown, KY

Skills

  • Route optimization and planning
  • Customer relationship management
  • Vehicle scheduling and dispatch
  • Shipment tracking and load planning
  • Problem solving
  • Logistics software proficiency
  • GPS tracking expertise
  • Freight documentation accuracy
  • Multitasking and organization
  • Time management efficiency

Certification

  • Completion Certificates
  • 2017 Leadership Training Program
  • Sexual Harassment in the Wrokplace
  • Cyber Security Training
  • Ethics in business
  • Customer Service Training
  • Team Builder Training
  • Ethics and Integrity Training
  • How to spot Human Trafficking
  • Cultural Health for your Organization
  • Recognition and Leadership and Why it Matters

Timeline

Dispatcher

Bennett Motor Express
01.2010 - Current

High School Diploma -

Scott Cop High School

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