I enjoy weekend camping trips in Summer months
I enjoy drag racing
I enjoy cooking and baking is my favorite
Kimberly Adkins
Ortonville,MI
Summary
Dedicated Patient Access Representative with expertise in customer service and staff training. Known for attention to detail and ability to streamline operations, contributing to improved patient access and satisfaction.
Also, detail-oriented with a strong focus on customer service.
Proactive professional with extensive experience in customer (patient)
access and appointment management.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
McLaren Oakland Cardiovascular Institute
Waterford, MI
04.2022 - Current
- Facilitated patient check-in processes, ensuring smooth and efficient operations.
- Verified insurance eligibility and coordinated benefits for patient services.
- Managed appointment scheduling, optimizing clinic workflow and patient access.
- Addressed patient inquiries, providing accurate information regarding services and procedures.
- Processed payments at time of service to ensure efficient transaction handling.
- Managing high volume of phone calls, email and faxes from patients daily.
Cleaning Supervisor
Maid to Clean by Kim
Clarkston, MI
05.2014 - 04.2022
- Supervised daily cleaning operations to ensure quality standards and client satisfaction.
- Trained staff on cleaning techniques, safety protocols, and equipment usage.
- Developed efficient scheduling processes to optimize team productivity and service delivery.
- Conducted regular inspections to maintain cleanliness and adherence to company policies.
- Enhanced customer satisfaction by providing timely assistance and support for product-related concerns.
Township Appraiser
Independence Township
Clarkston, MI
03.2002 - 04.2014
- Conducted detailed property inspections to determine fair market values and assess conditions.
- Analyzed real estate sales data to support accurate appraisal reports and valuations.
- Collaborated with local government agencies to ensure compliance with property tax regulations.
- Mentored junior appraisers on best practices for valuation techniques and report writing.
Education
High School Diploma -
Springfield Christian Academy
Clarkston, MI06-1987
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Consistent adherence to deadlines
- Proficient in excel and word
Accomplishments
Received the McLaren Star of the Month for going over and above in my job and duties and for putting patients and my team first.
Interests
Timeline
Patient Access Representative
McLaren Oakland Cardiovascular Institute
04.2022 - Current
Cleaning Supervisor
Maid to Clean by Kim
05.2014 - 04.2022
Township Appraiser
Independence Township
03.2002 - 04.2014
High School Diploma -
Springfield Christian Academy