Kimberly Aguinaga
San Antonio
Summary
Friendly & motivated customer-focused professional with a 9 year background in various customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction. Interact with individuals to ensure they are receiving the most efficient and informative experience there is so that they can be able to reflect back on it and be able to retrieve the assistance needed.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maximus
San Antonio
11.2024 - Current
- Managed customer interactions with professionalism, ensuring a positive experience.
- Answer high call volume customer inquiries via phone.
- Advised clients details in regards to their cases , informing them of any information being requested and the status in regards they were inquiring for.
- Provided contact information to clients and would assist them getting to whom they were needing to be in contact with for their questions regarding coverage.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service
IQVIA
San Antonio
04.2022 - 09.2022
- Spoke with pharmacies and would assist in paying medical claims
- Advise patients if their medicines would be covered
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Conduent
San Antonio
09.2019 - 08.2021
- I would take inbound calls assisting members with their inquiries about their claims and benefits.
- I would reach out to their providers offices' in regards to appointments, authorizations, referrals and billing matters. Also, to be sure information was being sent over to insurance in a timely manner so it could be reviewed before their appointments would take place.
- Sometimes, I would deescalate situations and take ownership for the call to get them to the correct department to be sure the issue was being resolved as best as we could.
Cashier
Bill Millers Bar-B-Q
San Antonio
10.2018 - 02.2019
- Completed purchases, located items, and assisted customers on joining rewards program.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers when entering and leaving establishment.
- Maintained a clean and tidy check out area.
- Mentored some new team members on registers, meeting customers needs, maximizing group performance and maintaining high satisfaction with customers.
HR Assistant
Macys
San Antonio
12.2016 - 02.2017
- Would be sure to count all the money in the safe and to be sure that all the correct documentation was printed out.
- Assisted new hires with training modules.
- Called associates when they wouldn't show up for their shift and would contact other employees to come in to cover shifts.
- Made sure to print out our goals for all the departments to be sure that we would meet our numbers.
Seasonal Fragrance/Cosmetics Sales Representative
Macys
San Antonio
10.2016 - 02.2017
- Arranged merchandise to present visually appealing displays and attract clientele.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Color matched clients to assure they were purchasing the correct tones and what would benefit their skin in the long run.
Usher
Santikos Mayan Palace 14
San Antonio
09.2013 - 04.2015
- Cleaned areas to ensure safety and productivity
- Adhered to all safety protocols while performing job duties.
- Assisted with seating patrons in a courteous and efficient manner.
- Assisted customers in selecting items, purchasing tickets, taking orders, and providing recommendations.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06.2015
Skills
- Multitasking and Prioritization
- Understanding Customers Needs
- Great Communication
- Problem Solver
- Empathetic
- Willingness to Learn
- Finish Tasks in a Timely Manner
- Motivated
- Determined
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative
Maximus
11.2024 - Current
Customer Service
IQVIA
04.2022 - 09.2022
Customer Service Representative
Conduent
09.2019 - 08.2021
Cashier
Bill Millers Bar-B-Q
10.2018 - 02.2019
HR Assistant
Macys
12.2016 - 02.2017
Seasonal Fragrance/Cosmetics Sales Representative
Macys
10.2016 - 02.2017
Usher
Santikos Mayan Palace 14
09.2013 - 04.2015
High School Diploma -
South San Antonio High School