Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Alba

Whittier,CA

Summary

Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

3
3
years of professional experience

Work History

Customer Service, Personal Shopper And Delivery Driver

Instacart
03.2022 - Current


  • Maximized efficiency by scanning items quickly and completing as many as 3 orders per hour.
  • Used system software to view and accept orders.
  • Communicated with customers and respond to special requests while shopping.
  • Used company-issued card to purchase customer orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Associate

Marshalls
Downey, CA
05.2022 - 11.2022
  • Adhered to quality and service standards to support the operational goal.
  • Participated in ongoing training to enhance my own job skills and knowledge.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Greeted customers and offered assistance for increased customer satisfaction.

Overnight Stocker

Walmart
Downey, CA
07.2019 - 03.2020
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Removed all boxes and related trash from the sales floor and processed them through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Greeted customers and directed to requested products.
  • Interacted with guests in friendly and knowledgeable way.

Cashier

Walmart
Downey, CA
07.2019 - 03.2020
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases and locate items.

Education

High school Diploma -

Huntington Park Community High School

Cerritos College
Norwalk, CA
11.2024

Skills

  • Customer Inquiries
  • Product and Service Sales
  • Performance Feedback

Timeline

Associate

Marshalls
05.2022 - 11.2022

Customer Service, Personal Shopper And Delivery Driver

Instacart
03.2022 - Current

Overnight Stocker

Walmart
07.2019 - 03.2020

Cashier

Walmart
07.2019 - 03.2020

High school Diploma -

Huntington Park Community High School

Cerritos College
Kimberly Alba