Kimberly Alvarez
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
4
4
years of professional experience
Work History
Store Manager
Daiso
05.2025 - Current
- Develop business strategies to raise our customer's pool, expand store traffic, increase basket size and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition, plan and oversee in-store promotional events or displays
- Upholds Daiso's standards for display presentation
- Deal with all issues that arise from staff or customers (complaints, grievances, etc)
- Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
- Training new employees and providing ongoing education for employees
- Effectively create store schedules to meet customer demand while meeting payroll targets
- Create employee schedules, assign schedules and responsibilities to associates, checking to see if these assignments are carried through
- Recruiting, interviewing, hiring, disciplining, and offboarding poor-performing staff
Assistant Store Manager
Daiso
02.2025 - 05.2025
- Improvement of customer service quality, customer relations, cleanliness, implementation
- Recruitment, leadership staff training, staff counseling, and building effective work operations
- Management and supervision of staff, compliance with company rules and regulations, monitoring and guidance of working conditions and attitudes, and shift management
- Appropriate ordering, creation of sales areas that do not run out of stock, loss control, and inventory control
- Execution and management of sales plans, merchandise organization, and merchandise replenishment management
- Sales goal, basket counts, MH, loss, inventory turnover days
- Cash register float money management/Safe money management
- Management and organize forms, documents, manuals, files, and records
- Store, equipment and fixtures management
- Store security, crime prevention, store interior/BR organization and tidiness
- Management and control based on guidelines developed by the company.
Store Sales Associate Lead
Daiso
06.2024 - 02.2025
- Assist in receiving, organizing, and replenishing merchandise.
- Conduct regular inventory counts and assist in stock management.
- Ensure accurate pricing and labeling of products.
- Supervise and motivate a team of sales associates, providing guidance and support.
- Schedule and assign tasks to team members, ensuring efficient store operations.
- Conduct regular performance evaluations and provide constructive feedback.
- Assist in training new sales associates and fostering a positive work environment.
Package Handler
White Horse Logistics
10.2021 - 02.2024
- Inspected incoming parcels to ensure they met safety regulations.
- Reported any damaged or missing items to the supervisor immediately.
- Maintained daily records of all packages received.
- Stacked sorted packages on pallets according to size and weight.
- Checked labels on packages to verify accuracy of addresses.
- Communicated with team members regarding package arrival times and destinations.
- Utilized warehouse management software systems accurately and efficiently.
Education
High School Diploma -
Valley View High School
08.2020
Skills
- Time Management
- Strong Communication Skills
- Ability to Manage Others
- Judgement/Decision Making
- Ability to learn quickly
- Customer service
- Problem-solving
- Customer relations
LANGUAGES
English and Spanish
Timeline
Store Manager
Daiso
05.2025 - Current
Assistant Store Manager
Daiso
02.2025 - 05.2025
Store Sales Associate Lead
Daiso
06.2024 - 02.2025
Package Handler
White Horse Logistics
10.2021 - 02.2024
High School Diploma -
Valley View High School
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