Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Alves

bellingham

Summary

Dynamic Service Manager with a proven track record at Chipotle, enhancing customer satisfaction through effective team leadership and streamlined service processes. Skilled in conflict resolution and employee training, I consistently foster a positive work environment while achieving business goals and improving operational efficiency. Reliable and dedicated, I prioritize quality assurance and customer service excellence.

Skilled administrative professional with focus on bookkeeping and office management. Proven track record of maintaining precise financial records and providing comprehensive administrative support. Known for collaborative team spirit and adaptability to evolving work environments. Proficient in financial software and document management.

Overview

5
5
years of professional experience

Work History

Service Manager

Chipotle
02.2025 - Current
  • Led service team to enhance customer satisfaction through continuous training and performance monitoring.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Bookkeeping Administrative Assistant

SD Plus Construction Inc.
02.2021 - Current
  • Assisted in maintaining accurate financial records and documentation.
  • Supported data entry tasks using accounting software to ensure timely updates.
  • Collaborated with team members to process invoices and manage vendor communications.
  • Organized and filed financial documents, enhancing retrieval efficiency for audits.
  • Learned bookkeeping principles and practices through hands-on experience and training.
  • Adapted quickly to software tools for tracking expenses and reconciliations.
  • Provided administrative support by scheduling meetings and managing calendars effectively.
  • Contributed to monthly reporting processes by preparing necessary financial summaries.
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.

Crew Member

Chipotle
09.2022 - 09.2023
  • Enhanced workflow processes, improving overall service speed and quality.
  • Implemented safety protocols, reducing incidents and maintaining compliance.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Associate of Science - Radiology Tech

Massachusetts Bay Community College
Wellesley Hills, MA
05-2028

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Trustworthy and honest
  • Team collaboration and leadership
  • Quality assurance
  • Office administration

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Service Manager

Chipotle
02.2025 - Current

Crew Member

Chipotle
09.2022 - 09.2023

Bookkeeping Administrative Assistant

SD Plus Construction Inc.
02.2021 - Current

Associate of Science - Radiology Tech

Massachusetts Bay Community College

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