Kimberly Andaluz
Jonesboro,GA
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multitask effectively in fast-paced working environments. Adept at collaborating as part of a team to achieve personal and business goals. Recognized for exceptional skills in handling escalated customer support issues, ensuring customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Marketing Coordinator
Maxx Life Wellness Center
09.2023 - 05.2024
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Medical Assistant
Dr. Barimo’s Office
11.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Financial Associate
Amscot Financial
09.2021 - 11.2021
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Assisted clients in achieving their financial goals with tailored savings plans and investment strategies.
- Proposed investment products to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Heartsaver
Medical Assistant -
Micropower Institute
New York, NY10.2011
Diploma - Marketing
Phillips Global Institute
Jersey City, NJ05.2010
Skills
- Customer service
- Teamwork and collaboration
- Detail-oriented
- Online marketing strategies
- Sales expertise
- Outbound call center operations
- Building Rapport
- Digital Marketing
- Brand Management
- Customer Data Confidentiality
- Problem Solving
Timeline
Marketing Coordinator
Maxx Life Wellness Center
09.2023 - 05.2024
Medical Assistant
Dr. Barimo’s Office
11.2021 - 07.2022
Financial Associate
Amscot Financial
09.2021 - 11.2021
Heartsaver
Medical Assistant -
Micropower Institute
Diploma - Marketing
Phillips Global Institute
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