Kimberly Anthony
Washington, DC,DC
Summary
Energetic Administrative Specialist skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to supporting highly effective administrative teams and maintaining office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Keyboarding/ Typing and Database systems. In addition, Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
12
12
years of professional experience
Work History
Administrative Specialist II
Maryland State Retirement and Pension System Agency
Baltimore, MD
07.2013 - Current
- Administer multiple types of incoming correspondences, forms, medical records, and documents for Maryland State Retirement and Pension System Agency and safeguard all records personal identifiable information (PII) from any mistakenly modifications or unauthorized misappropriations
- Physically set internal digital scanner and configure computer applications for processing and scanning data
- Assemble 1,000 to 5,000 documents together daily for digital imaging conversion to meet needs of at least 13 departments throughout agency
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
- Manually code, index, and verify preprogram batches of files into agency’s computer system and electronically send them to centralized database for storage
- Discover microfilmed documents using reader printers, files, and computer applications to retrieve existing historical files
- Conduct analysis on agency’s computer system to verify input of process data for accuracy and to detect errors
- Extract and analyze data during data entry process and compare information to connected data field
- Maintain integrity and originality of documents and deliver hardcopy's to appropriate staff
- Discover previous documents using prehistorical reader printer, PDF files, and computer applications to retrieve existing remote files
- Preserve complexity of records pertaining to old files and microfilm storage reels
- Apply routine maintenance checks on input and output devices of office for cleanliness and availability
- Successfully complete all require assignments in timely matter to improve office productivity and reduce backlogs
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Periodically manage other assign duties on behalf of management during times office is experiencing inadequate number of staff.
Call Center Interviewer
Health Stream Research
Nashville, TN
12.2013 - 05.2017
- Successfully called and interviewed approximately 200 patients or respondents using electronically communication system on routine basis
- Effectively conducted surveys of various patient studies verbatim by asking series of questions and actively listening for answers to perform data entry
- Manually controlled process of scheduling appointments to callback unavailable patients, respondents, or proxies using computer
- Physically recorded log of completed surveys and provided information to Team Leader for statistical purposes daily
- Frequently assisted Quality Assurance Department with advising and mentoring potential employees on regular basis.
Education
High School Diploma -
Howard D. Woodson Senior High
Washington, DC 2001906.1992
Skills
- Data Verification
- Data Coding
- Data Indexing
- Data Entry
- Data Analyzing
- MS Excel Specialist
Affiliations
Business partner specializing in scheduling or dispatching service partners and disable vehicles, according to customers’ requests, specifications, or needs using a virtual communication system.
Timeline
Call Center Interviewer
Health Stream Research
12.2013 - 05.2017
Administrative Specialist II
Maryland State Retirement and Pension System Agency
07.2013 - Current
High School Diploma -
Howard D. Woodson Senior High
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