Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

KIMBERLY BALDERAS MORALES

North Salt Lake,Utah

Summary

Highly motivated customer service representative with 5+ years of experience in providing exceptional customer service and problem resolution. Committed to providing the highest level of customer satisfaction through effective communication and problem-solving skills.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Customer Service Representative

Intermountain Healthcare
02.2024 - 03.2025
  • Assisted guests by answering inbound calls and addressing inquiries. Directed callers to appropriate departments for assistance. Collected and provided information for future visits to enhance patient experiences. Managed a high volume of calls and emails while maintaining effective communication. Utilized bilingual skills in English and Spanish to support diverse patient needs.
  • data entry constituted significant role in job, carefully capturing information including insurance details and general data from individuals.
  • Transitioned to maternity leave to care for newborn, prepared to re-enter workforce with full commitment.

Lead Sales Associate

Staybridge Suites
06.2021 - 11.2023
  • Conducted significant data entry responsibilities, focusing on careful execution. Utilized strong listening skills to accurately interpret instructions. Engaged in clear communication with colleagues to maintain project coherence.
  • Assisted our location with incoming sales inquiries from guests. Handled numerous calls and emails to address guest questions. Engaged in frequent customer interactions to provide support.

Education

High School Diploma - undefined

West High School
Salt Lake City
06.2022

Skills

  • Customer Service
  • Quick Learning Ability
  • Inbound & Outbound Call Management
  • Phone Etiquette
  • Data Entry
  • Multitasker
  • Bilingual
  • Effective listening abilities
  • Reliable

LANGUAGES

Spanish: Native
English: Native

Timeline

Customer Service Representative

Intermountain Healthcare
02.2024 - 03.2025

Lead Sales Associate

Staybridge Suites
06.2021 - 11.2023

High School Diploma - undefined

West High School
KIMBERLY BALDERAS MORALES