Kimberly Bandoske
14364 Park St,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guest. Skilled in anticipating customer needs, maintains focus and positive attitude in stressful situations in high-volume environments. Hardworking professional with experience in large-scale casual dining & fine dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
10
10
years of professional experience
Work History
Bartender
Four Marlins Hilton Curio Collection
Key West, FL
08.2023 - 01.2026
- Crafted and served high-quality cocktails, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Trained new staff on drink preparation techniques and customer service protocols.
Bartender
JP'S Waterfront
Gibraltar
06.2021 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Restaurant Manager / Server /Bartender
Giovanni's Ristorante Detroit
Detroit
05.2019 - 05.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
Cafe Owner
Luke &Lulu's Cafe
Allen Park, MI
05.2016 - 12.2019
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Managed payroll, daily deposits, and cost controls.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Education
Associate of Arts - Hospitality Administration And Management
Henry Ford College
Dearborn, MI03.1992
Skills
- Anticipating Guest Needs
- Attending Multiple Customers
- Guest Satisfaction
- Section Management
- Liquor, Beer and Wine Knowledge
- Customer Needs Assessments
- Patron Engagement
- Energetic and Outgoing
Timeline
Bartender
Four Marlins Hilton Curio Collection
08.2023 - 01.2026
Bartender
JP'S Waterfront
06.2021 - 08.2023
Restaurant Manager / Server /Bartender
Giovanni's Ristorante Detroit
05.2019 - 05.2023
Cafe Owner
Luke &Lulu's Cafe
05.2016 - 12.2019
Associate of Arts - Hospitality Administration And Management
Henry Ford College