Summary
Overview
Work History
Education
Skills
Software
Timeline
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KIMBERLY BANKS

Data Entry, Customer Service
Bradenton,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team player with a positive attitude.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk Coordinator

Take Care Home Health
Sarasota, FL
11.2023 - 02.2024
  • Handled over 500 incoming calls per day, directing callers to appropriate departments for prompt assistance.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Data Entry of employees' payroll/information/demographics, etc.
  • Coordinated meeting room reservations and set-up logistics for successful events held onsite.
  • Facilitated effective communication between clients, guests, and internal staff by serving as central point of contact.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Personal Assistant

Lucinda Reid
Bradenton, FL
12.2018 - 11.2023
  • Maintained filing of personal and professional documentation as well as handled confidential information.
  • Provided multifaceted services to family and arranged transportation.
  • Provided household duties and kept track of various schedules.
  • Oversaw personal calendars and coordinated appointments for future events.

Multi-Service Clerk

Polk County Recorder's Office
Des Moines, Iowa
11.2015 - 12.2018
  • Produced high-quality communications, data entry and customer service for general public. Interacted with customers by phone, email, or in-person to provide information in timely, accurate manner.
  • Increased experience in vital record licensing; birth, death, and marriage certificates, along with other county and state documents.
  • Statistical research utilizing microfilm and indexing.

Office Specialist

Polk County Juvenile Detention Center
Des Moines, IA
11.2011 - 11.2015
  • Delivered clerical support by handling wide range of routine customer service/data entry duties, intake/outtake documents.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors professionally, handled security checks and provided friendly, knowledgeable assistance.
  • Provided communication referrals to guardians or parents of youth.

Office Specialist

Polk County Treasurer's Office
Des Moines, IA
11.2010 - 11.2011
  • Greeted incoming customers professionally and provided friendly, knowledgeable assistance to general public.
  • Received and processed payments for property taxes.
  • Licensing and registration of motor vehicles, motorcycles, and trailers.
  • Daily balancing large amounts of cash revenue.
  • Provided data entry and performed governmental documentation review/editing with precise accuracy.

Education

Associate of Arts - Liberal Arts And General Studies

DMACC
Ankeny, IA
05.1991 - 09.1992

Skills

Data Entry

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Software

Microsoft Word

Microsoft Office

Outlook

Microfiche

Microsoft Excel

Google's G Suite

Google Calendar

DocuSign

Timeline

Front Desk Coordinator

Take Care Home Health
11.2023 - 02.2024

Personal Assistant

Lucinda Reid
12.2018 - 11.2023

Multi-Service Clerk

Polk County Recorder's Office
11.2015 - 12.2018

Office Specialist

Polk County Juvenile Detention Center
11.2011 - 11.2015

Office Specialist

Polk County Treasurer's Office
11.2010 - 11.2011

Associate of Arts - Liberal Arts And General Studies

DMACC
05.1991 - 09.1992

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