Microsoft Word
KIMBERLY BANKS
Data Entry, Customer Service
Bradenton,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team player with a positive attitude.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Coordinator
Take Care Home Health
Sarasota, FL
11.2023 - 02.2024
- Handled over 500 incoming calls per day, directing callers to appropriate departments for prompt assistance.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Data Entry of employees' payroll/information/demographics, etc.
- Coordinated meeting room reservations and set-up logistics for successful events held onsite.
- Facilitated effective communication between clients, guests, and internal staff by serving as central point of contact.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
Personal Assistant
Lucinda Reid
Bradenton, Florida
12.2018 - 11.2023
- Maintained filing of personal and professional documentation as well as handled confidential information.
- Provided multifaceted services to family and arranged transportation.
- Provided household duties and kept track of various schedules.
- Oversaw personal calendars and coordinated appointments for future events.
Multi-Service Clerk
Polk County Recorder's Office
Des Moines, IA
11.2015 - 12.2018
- Produced high-quality communications, data entry and customer service for general public. Interacted with customers by phone, email, or in-person to provide information in timely, accurate manner.
- Increased experience in vital record licensing; birth, death, and marriage certificates, along with other county and state documents.
- Statistical research utilizing microfilm and indexing.
Office Specialist
Polk County Juvenile Detention Center
Des Moines, IA
11.2011 - 11.2015
- Delivered clerical support by handling wide range of routine customer service/data entry duties, intake/outtake documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors professionally, handled security checks and provided friendly, knowledgeable assistance.
- Provided communication referrals to guardians or parents of youth.
Office Specialist
Polk County Treasurer's Office
Des Moines, Iowa
11.2010 - 11.2011
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance to general public.
- Received and processed payments for property taxes.
- Licensing and registration of motor vehicles, motorcycles, and trailers.
- Daily balancing large amounts of cash revenue.
- Provided data entry and performed governmental documentation review/editing with precise accuracy.
Education
Associate of Arts - Liberal Arts And General Studies
DMACC
Ankeny, IA 05.1991 - 09.1992
Skills
Data Entry
Customer Service
Computers
Clerical
Office Administration
Filing
Phone etiquette
Microsoft office
Transcription
Microfilm
Copy editing
Typing, 10 key typing
Cash handling
Microsoft Word
Software
Microsoft Office
Outlook
Microfiche
Microsoft Excel
Google's G Suite
Google Calendar
DocuSign
Timeline
Front Desk Coordinator
Take Care Home Health
11.2023 - 02.2024
Personal Assistant
Lucinda Reid
12.2018 - 11.2023
Multi-Service Clerk
Polk County Recorder's Office
11.2015 - 12.2018
Office Specialist
Polk County Juvenile Detention Center
11.2011 - 11.2015
Office Specialist
Polk County Treasurer's Office
11.2010 - 11.2011
Associate of Arts - Liberal Arts And General Studies
DMACC
05.1991 - 09.1992